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Re: Fibre broadband speed lower than guaranteed minimum

Pumpkin086
Newbie
Posts: 1
Registered: ‎07-07-2019

Re: Fibre broadband speed lower than guaranteed minimum

‎07-07-2019 8:52 PM

Could you test mine please? I get speeds anywhere as low as 0.5mbps, I'm not happy at all. I constantly change WiFi channels, and I've separated the SSID between the 2.4ghz and 5ghz and not found much improvement.

Thanks.
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Gandalf
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Re: Fibre broadband speed lower than guaranteed minimum

‎08-07-2019 10:27 AM

@Pumpkin086 Sorry to hear that. Our tests aren't showing any issues with the broadband signal going into your router. Can you try a wired connection to narrow down where the issue lies?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Strat
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Re: Fibre broadband speed lower than guaranteed minimum

‎08-07-2019 10:34 AM - edited ‎08-07-2019 10:35 AM

Moderator's note by Dick (Strat): Posts split to own topic for clarity.

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