Good morning..
Your stats re my broadband are optimistic at 1.5Mbps to 4Mbps..My own tests usually come up as 1.3 or less. In fact, the whole thing drops out on a regular basis and I resort to using my Mi-Fi dongle, which doesn't drop out and is marginally faster. so; not great, is it?
Anyway; I've checked everything in the faq's as a matter of course so I guess I'm left with reporting a fault..
Can you look into this and see if we can improve on things? Also; some timescale of when I can expect fibre to be connected and my place, if any, on the waiting list.
Thanks,
Tony.
About your broadband speed
Plusnet Support
7:00 AM (3 hours ago)
From:
Plusnet Support <support@plus.net>
To:
Subject:
About your broadband speed
Date:
Wednesday, 28 September 2016 7:00 AM
Size:
23 KB
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About your broadband speed
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Hello tony,
When you signed up for Plusnet Broadband, we gave you an estimated line speed. Now that your broadband has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
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| Estimated line speed |
1.5Mbps to 4Mbps |
| Current line speed |
1.4Mbps |
Your current speed is lower than your original estimate, but don't worry. You should be able to improve things by following the tips in ourbroadband speed guide.
If that doesn't help, you may need to report a fault - please see our speed troubleshooting guide for help with this.
If you've got any questions about your service our Community Forums have loads of information and help available.
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Kind regards,
Plusnet Customer Support
www.plus.net
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