cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Faulty BT Wholesale Broadband Performance Test

FIXED
mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: Faulty BT Wholesale Broadband Performance Test

So 2 weeks later sadly still the same.

 

1. Best Effort Test:
Download Speed : 52.4 Mbps
2. Upstream Test:
Upload Speed : 13.06 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Moderator's note by Mike (Mav): Changed thread title slightly to differentiate from previous thread.

14 REPLIES
mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

It works and even get faster speed than my profile

 

. Best Effort Test: -provides background information.

  Download Speed
  54.72 Mbps
   
0 Mbps 53.17 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 54.72 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-53.17 Mbps .
 Additional Information:
 IP Profile for your line is - 53.17 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  12.84 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 12.84Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.

mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Did not last long

 

1. Best Effort Test:

Download Speed : 55.71 Mbps

2. Upstream Test:

Upload Speed : 12.85 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Still the same a Month later

 

. Best Effort Test:

Download Speed : 57.15 Mbps

2. Upstream Test:

Upload Speed : 12.87 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

1. Best Effort Test:

Sadly a Month has gone by still the same problem but even worse a reduction in speed from over 50 to

Download Speed : 31.17 Mbps

2. Upstream Test:

Upload Speed : 12.68 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

goldenfibre
Aspiring Pro
Posts: 2,589
Thanks: 45
Fixes: 2
Registered: 01-06-2010

Re: BT Wholesale Broadband Performance Test Faulty

mort7890 you need to start new thread as this is my thread as it been fixed and resolved. So, plusnet staff will not pick it up here.

Moderator
Moderator
Posts: 17,649
Thanks: 2,391
Fixes: 168
Registered: 06-04-2007

Re: Faulty BT Wholesale Broadband Performance Test

Moderator's note:

Thread split from https://community.plus.net/t5/Fibre-Broadband/BT-Wholesale-Broadband-Performance-Test-Faulty/td-p/14... for better visibility and title changed slightly.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 6,266
Thanks: 1,699
Fixes: 323
Registered: 21-04-2017

Re: BT Wholesale Broadband Performance Test Faulty

Hi there,

 

I've worked the fault ticket on your account. You can view this here. We're seeing a high amount of usage flowing with your connection at the time of the test you've run previously.

 

We need you to complete the BTw speed test once more, making sure that you're using a wired connection and there are no other devices using your connection at the time of the test.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Did a BT Speed test and then a speed test with Ookla.

BT D/L 19Mbps, Ookla 51Mbps screen shot attached hopefully.

However I did notice on Ookla that I am with BT Global Services, in the past when I have used Ookla it has shown Plusnet any ideas why please.

mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Also have been looking at the event log in the Plusnet Hub1

IN: BLOCK [16] Remote administration (ICMP type 8 code 0 46.21.151.94-​>51.6.164.150 on ppp3)
19:39:17, 10 Jul. IN: BLOCK [16] Remote administration (TCP [186.128.26.96]:39752-​>[51.6.164.150]:22 on ppp3)
19:38:55, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:64131-​>[104.82.70.180]:443 on ppp3)
19:38:54, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:64130-​>[104.82.70.180]:443 on ppp3)
19:36:42, 10 Jul. IN: BLOCK [16] Remote administration (TCP [212.129.23.96]:51778-​>[51.6.164.150]:22 on ppp3)
19:32:15, 10 Jul. BLOCKED 3 more packets (because of ICMP replay)
19:32:15, 10 Jul. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 51.6.164.150-​>157.240.1.32 on ppp3)

And it just goes on and on

19:15:45, 10 Jul. IN: BLOCK [16] Remote administration (TCP [103.89.91.218]:39818-​>[51.6.164.150]:22 on ppp3)
19:14:11, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:38304-​>[23.43.66.40]:443 on ppp3)
19:11:00, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:38091-​>[185.31.128.208]:443 on ppp3)
19:10:46, 10 Jul. BLOCKED 1 more packets (because of First packet is Invalid)
19:10:45, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:38030-​>[185.31.128.207]:443 on ppp3)
19:10:39, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:37989-​>[185.31.128.208]:443 on ppp3)
19:02:25, 10 Jul. IN: BLOCK [16] Remote administration (TCP [181.20.155.186]:41721-​>[51.6.164.150]:22 on ppp3)
19:00:56, 10 Jul. IN: BLOCK [16] Remote administration (TCP [197.231.192.249]:28149-​>[51.6.164.150]:22 on ppp3)
18:59:50, 10 Jul. IN: BLOCK [16] Remote administration (TCP [181.20.168.7]:24053-​>[51.6.164.150]:22 on ppp3)
18:59:18, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.68]:42866-​>[172.217.23.10]:443 on ppp3)
18:52:41, 10 Jul. IN: BLOCK [16] Remote administration (TCP [169.54.244.82]:10000-​>[51.6.164.150]:22 on ppp3)
18:52:24, 10 Jul. IN: BLOCK [16] Remote administration (TCP [61.155.198.222]:39062-​>[51.6.164.150]:22 on ppp3)
18:33:51, 10 Jul. IN: BLOCK [16] Remote administration (TCP [123.249.4.99]:20503-​>[51.6.164.150]:8080 on ppp3)
18:30:19, 10 Jul. IN: BLOCK [16] Remote administration (TCP [162.243.141.209]:54225-​>[51.6.164.150]:8080 on ppp3)
18:09:13, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:53148-​>[157.240.1.18]:443 on ppp3)
17:58:32, 10 Jul. IN: BLOCK [16] Remote administration (TCP [180.128.21.46]:54245-​>[51.6.164.150]:22 on ppp3)
17:53:57, 10 Jul. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 84.22.55.121-​>51.6.164.150 on ppp3)
17:51:40, 10 Jul. IN: BLOCK [16] Remote administration (TCP [185.35.62.20]:60485-​>[51.6.164.150]:80 on ppp3)
17:50:59, 10 Jul. IN: BLOCK [16] Remote administration (TCP [216.243.31.2]:49799-​>[51.6.164.150]:443 on ppp3)
17:26:34, 10 Jul. IN: BLOCK [16] Remote administration (TCP [125.111.137.173]:16967-​>[51.6.164.150]:22 on ppp3)
17:20:11, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.65]:51616-​>[193.0.160.207]:443 on ppp3)
17:10:07, 10 Jul. IN: BLOCK [16] Remote administration (TCP [185.35.62.60]:60613-​>[51.6.164.150]:443 on ppp3)
17:09:40, 10 Jul. BLOCKED 3 more packets (because of ICMP replay)
17:09:39, 10 Jul. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 51.6.164.150-​>216.58.198.106 on ppp3)
17:09:14, 10 Jul. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 51.6.164.150-​>216.58.201.14 on ppp3)
17:09:12, 10 Jul. BLOCKED 3 more packets (because of ICMP replay)
17:09:11, 10 Jul. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 51.6.164.150-​>216.58.201.14 on ppp3)
16:59:52, 10 Jul. IN: BLOCK [16] Remote administration (TCP [92.252.182.92]:21835-​>[51.6.164.150]:22 on ppp3)
16:54:28, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.65]:58197-​>[216.58.201.10]:443 on ppp3)
16:35:24, 10 Jul. IN: BLOCK [16] Remote administration (TCP [212.129.23.96]:40244-​>[51.6.164.150]:22 on ppp3)
16:31:49, 10 Jul. IN: BLOCK [16] Remote administration (TCP [212.129.37.229]:58441-​>[51.6.164.150]:22 on ppp3)
16:16:52, 10 Jul. IN: BLOCK [16] Remote administration (TCP [190.51.99.193]:52870-​>[51.6.164.150]:22 on ppp3)
16:04:13, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:57726-​>[172.217.23.10]:443 on ppp3)
16:04:09, 10 Jul. IN: BLOCK [16] Remote administration (TCP [221.194.44.212]:9090-​>[51.6.164.150]:22 on ppp3)
16:03:35, 10 Jul. IN: BLOCK [16] Remote administration (TCP [114.246.0.237]:32440-​>[51.6.164.150]:22 on ppp3)
15:58:22, 10 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:57726-​>[172.217.23.10]:443 on ppp3)
15:53:43, 10 Jul. IN: BLOCK [16] Remote administration (UDP [104.237.202.7]:60684-​>[51.6.164.150]:161 on ppp3)

Will all this continuous activity affect the speed?Huh

Plusnet Help Team
Plusnet Help Team
Posts: 4,122
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: BT Wholesale Broadband Performance Test Faulty

The router log doesn't seem to flag up anything for concern as far as I can see.

 

51Mbps on a speed test seems in line with the estimates for your line, which are 49-67.1Mbps.

 

However I appreciate they're recording low on the BT Speed tester. Are you actually experiencing slow speeds, or is this just via the BT Speed tester?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

But it does seem to be constantly doing this

20:32:16, 12 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:47423-​>[172.217.23.42]:443 on ppp3)
20:26:31, 12 Jul. IN: BLOCK [16] Remote administration (TCP [37.203.205.172]:36870-​>[51.6.164.150]:22 on ppp3)
20:23:21, 12 Jul. IN: BLOCK [16] Remote administration (TCP [58.218.205.102]:9090-​>[51.6.164.150]:22 on ppp3)
20:23:10, 12 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:49595-​>[193.0.160.207]:443 on ppp3)
20:16:32, 12 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:48761-​>[185.31.128.207]:443 on ppp3)
20:16:26, 12 Jul. IN: BLOCK [16] Remote administration (TCP [60.191.38.78]:13247-​>[51.6.164.150]:22 on ppp3)
20:07:35, 12 Jul. IN: BLOCK [16] Remote administration (TCP [139.162.111.147]:60052-​>[51.6.164.150]:80 on ppp3)
20:03:30, 12 Jul. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.67]:47228-​>[193.0.160.206]:443 on ppp3)
19:57:50, 12 Jul. IN: BLOCK [16] Remote administration (TCP [188.138.75.71]:12900-​>[51.6.164.150]:80 on ppp3)
19:49:41, 12 Jul. (453753.850000) CWMP: session completed successfully
19:49:41, 12 Jul. (453753.680000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
19:49:39, 12 Jul. (453751.690000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:49:39, 12 Jul. (453751.690000) CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'
19:49:39, 12 Jul. (453751.410000) CWMP: Initializing transaction for event code 2 PERIODIC
19:47:44, 12 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.66]:53709-​>[34.228.93.99]:443 on ppp3)
19:39:51, 12 Jul. IN: BLOCK [16] Remote administration (TCP [83.81.38.66]:44790-​>[51.6.164.150]:80 on ppp3)
19:37:00, 12 Jul. IN: BLOCK [16] Remote administration (UDP [158.85.81.119]:25533-​>[51.6.164.150]:161 on ppp3)
19:34:56, 12 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:43425-​>[31.13.90.2]:443 on ppp3)

 

Speeds seem fine it just shows a slow speed via the BT Speed Tester.

But still not got an answer why does Ookla show I am with BT Global Services, everywhere I ask it seems to be ignored

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: BT Wholesale Broadband Performance Test Faulty

Your router log will shows lots of things, especially when you log in to the router as it records each event that passes through it including logons etc. It's absolutely nothing to worry about.

 

Ookla speedtests may show that you're with Global Services as the IP address you are connected on will have been one of theirs at some point and the record simply hasn't updated. Again, nothing to worry about.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mort7890
Rising Star
Posts: 129
Thanks: 19
Fixes: 1
Registered: 28-06-2007

Re: BT Wholesale Broadband Performance Test Faulty

Thanks Chris, however I remember checking, albeit some months back, my speed through Ookla and I was then registered with Plusnet. Presume then my IP address has been changed but as you say nothing on that point to worry about as Plusnet is part of BT.

On the other hand, in the log there is:-

19:49:41, 12 Jul. (453753.850000) CWMP: session completed successfully
19:49:41, 12 Jul. (453753.680000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo
19:49:39, 12 Jul. (453751.690000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
19:49:39, 12 Jul. (453751.690000) CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'
19:49:39, 12 Jul. (453751.410000) CWMP: Initializing transaction for event code 2 PERIODIC

 

Which does concern me having researched CWMP on the internet, why would this happen when I am not with BT.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: BT Wholesale Broadband Performance Test Faulty

Fix

All that's doing is connecting to a TR069 (auto-setup) server that we use to ensure your connection details are correct.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff