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Re-Contracting - Online and Phone Price different?!

itian
Grafter
Posts: 37
Registered: 25-02-2013

Re-Contracting - Online and Phone Price different?!

Hi,

I wonder if someone from plusnet team can help..........I've just requested to re-contract with you guys however when I did a check online yesterday I was offered a new deal for around £32..........on the phone I was offered £52?!

Is this right?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 231
Thanks: 99
Fixes: 18
Registered: 26-03-2018

Re: Re-Contracting - Online and Phone Price different?!

Hi @itian,


I'm sorry to hear that the renewal price that you were offered online was different to the one on the phone - it sounds like the advisor that you spoke to on the phone has potentially made a mistake when looking at the offers that were available for you. I can see that you have now spoken to somebody else and that they have arranged another package for you.

 

I'm sorry for any inconvenience that this issue has caused, please let us know if there's anything else that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team