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Re: Can only connect with setup@plusdsl.net

Zak1
Newbie
Posts: 2
Registered: ‎31-07-2019

Re: Can only connect with setup@plusdsl.net

Hi I am also having this issue at the moment any help is appreciated
5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,681
Thanks: 7,018
Fixes: 1,171
Registered: ‎21-04-2017

Re: Can only connect with setup@plusdsl.net

Hi @Zak1

Send me a PM with your account username and I'd be happy to look into this. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,681
Thanks: 7,018
Fixes: 1,171
Registered: ‎21-04-2017

Re: Can only connect with setup@plusdsl.net

Thanks for your private message @Zak1 

Can you factory reset your router by pushing a paperclip into the reset pinhole at the back for 20 seconds?

If you're still unable to connect, I'd then carry out the below steps:

1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is in the format of yourusername@plusdsl.net
10. Enter your broadband password, which is your account password
11. Click on 'Connect'

Failing that, please report the fault to us at http://faults.plus.net as we'd likely need to arrange an engineer to investigate further. Let us know how things go.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Zak1
Newbie
Posts: 2
Registered: ‎31-07-2019

Re: Can only connect with setup@plusdsl.net

Thanks - solved!
Strat
Moderator
Moderator
Posts: 30,737
Thanks: 3,529
Fixes: 519
Registered: ‎14-04-2007

Re: Can only connect with setup@plusdsl.net

Moderators Note
This topic has been moved from FTTP Trial to Fibre Broadband.

 

 

Customer and Forum Moderator. Windows 10 Firefox 93.0 (64-bit)

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,681
Thanks: 7,018
Fixes: 1,171
Registered: ‎21-04-2017

Re: Can only connect with setup@plusdsl.net

Perfect Thumbs_Up

Let us know if you need any further assistance with anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team