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Re: Broadband slower

careyharmer
Newbie
Posts: 1
Registered: ‎11-10-2016

Re: Broadband slower

Since Plusnet took over my landline from BT, broadband runs much slower, 30 or 60 seconds to access a common website, it used to be a second or two.  This applies to both Apple and Windows computers that use the router (not at the same time), and nothing else in the system has been changed.  I have tried restarting the router.

2 REPLIES
Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: Broadband slower

Moderators Note.

topic split into its own thread for better visibility

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Broadband slower

This isn't related to your line coming in to us. The issue is that you've reached the allowance of your account and you don't have extra usage allowed to be added. We emailed you about this on the 6th advising of the restrictions. They'll be removed on your next billing date, however as you're on an older package it may be worth talking to our customer options team about switching to Unlimited. 0800 013 2632

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff