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Re: Broadband keeps dropping

chrisbond80
Newbie
Posts: 1
Registered: 09-11-2016

Re: Broadband keeps dropping

My fibre keeps dropping out and I keep getting aaked to log into the hub manager connect. It is happening almost three times a day?
3 REPLIES
Moderator
Moderator
Posts: 18,100
Thanks: 2,640
Fixes: 193
Registered: 06-04-2007

Re: Broadband keeps dropping

Moderator's note by Mike (Mav)
Split to its own thread

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband keeps dropping

Hi Chris,

 

Testing your line indicates a potential issue with the equipment connected to the phone line which is likely to be impacting your broadband too. A loop has been found, which is basically a short circuit on the line.

 

Usually this is down to a faulty piece of equipment within your own property. The next step would be to test the connection directly into the test socket to see if your broadband is still disconnecting. From there, we'd also be able to retest and see if the results are the same on our side.

 

Let us know if there's anything further we can do.

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
ricme85
Dabbler
Posts: 13
Registered: 09-03-2016

Re: Broadband keeps dropping

I too have been having issues. So far today it has dropped out around 5 or 6 times since 1pm