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Re: Broadband keep dropping out, no issue found on the line

Tim57
Newbie
Posts: 1
Registered: ‎11-03-2021

Re: Broadband keep dropping out, no issue found on the line

We have had the same problem.  The engineer has been, we understand but we are still getting outages and multiple outages per day.

2 REPLIES 2
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Broadband keep dropping out, no issue found on the line


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This topic has been split from another thread for better visibility and to help staff

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Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Broadband keep dropping out, no issue found on the line

Thanks for your post @Tim57 

I'm sorry for the issues with your connection.  I've tested your line tonight and the tests are showing a high resistance fault which would likely be the cause for the drops but we can't see what's causing that.

I'd recommend plugging your router into what's known as the test socket found behind the faceplate of the master telephone socket, explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 making sure there's no extension cabling between your router and the telephone socket.

If you're still having issues, please could you respond to the fault ticket by logging into your account then going Here with when you'd be available for us to arrange a broadband engineer visit to investigate further.

Feel free to post back after and we'll make sure that's picked up as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team