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Re: Broadband dropping and low speeds

andyglider
Newbie
Posts: 2
Registered: 15-06-2017

Re: Broadband dropping and low speeds

I'm having the same problems of broadband just dropping out of up to 15 minutes at a time and now very slow speeds. I agree that BT will probably come when it is working again so proving nothing. Anyway I've sent my speed test to Plusnet help to see what is next. Love the way they say it could cost you £65 if the fault is found to be at your end. The router is plugged directly into the main socket so how an it be at my end. This is the second router I've had and I wasn't convinced there was a problem with the first one anyway.

Moderator's note by Mike (Mav): Changed thread title after split to its own thread.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Broadband connection problems

@andyglider Sorry to hear you're having issues.

Our tests aren't showing any causes but I can the speedtest result wasn't brilliant.

Just to confirm was that over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
andyglider
Newbie
Posts: 2
Registered: 15-06-2017

Re: Broadband connection problems

Hi.

It was over wired cat5 cable, but same happens over wireless. I'm getting 2 to 3mps download at the moment when I normally get around 75mbs.

Regards

Andrew

Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: Broadband connection problems

I'd advise getting this reported to us as a fault at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,114
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Registered: 06-04-2007

Re: Broadband connection problems

Moderator's note:
Split to new thread and title changed.

Forum Moderator and Customer
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