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Re: Another seriously hacked off fibre user

bikerchic44
Hooked
Posts: 8
Thanks: 3
Registered: ‎23-07-2016

Re: Another seriously hacked off fibre user

Why is the download speed so slow?

I'm supposed to have superfast fibre, my xbox is wired to the router but downloading a game takes hours because

it is only downloading at 5 to 10 mps. Where is the so call 80mps download speed?

I'm also a seriously hacked off fibre user!!!

5 REPLIES
Browni
Aspiring Hero
Posts: 2,298
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: One seriously hacked off fibre user


bikerchic44 wrote:

 

 ... it is only downloading at 5 to 10 mps. Where is the so call 80mps download speed?

 


Are you sure you are not getting bits & bytes mixed up?

Downloads are normally measured in MegaBytes per second whereas connection speeds are normally measured in Megabits per second.

10MBps = 80Mbps

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
bikerchic44
Hooked
Posts: 8
Thanks: 3
Registered: ‎23-07-2016

Re: One seriously hacked off fibre user

it says Mb/s

geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: One seriously hacked off fibre user

Try the BTW Speedtest here and then do the further diagnostics test reporting the results back here

James

Moderator
Moderator
Posts: 18,520
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Registered: ‎06-04-2007

Re: One seriously hacked off fibre user

Moderator's note by Mike (Mav)

Message and its replies split to new thread and title changed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 4,427
Thanks: 999
Fixes: 193
Registered: ‎25-03-2015

Re: Another seriously hacked off fibre user

Unfortunately you don't appear to have contacted us via your account to advise of any problems for us to investigate.

 

Testing your connection isn't indicating any problems with the speed and shows you're in sync extremely close to the full 80/20.

 

GEA Test Detail
Circuit ID NA Service ID  
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 119.4
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

 

Can you try going through our troubleshooting guide if you haven't already.

If you continue to experience slow speeds after this, I'd recommend raising a fault so we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team