Another seriously hacked off fibre user

[#1]

Why is the download speed so slow?

I'm supposed to have superfast fibre, my xbox is wired to the router but downloading a game takes hours because

it is only downloading at 5 to 10 mps. Where is the so call 80mps download speed?

I'm also a seriously hacked off fibre user!!!

[#2]

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@bikerchic44 wrote:

 ... it is only downloading at 5 to 10 mps. Where is the so call 80mps download speed?

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Are you sure you are not getting bits & bytes mixed up?

Downloads are normally measured in MegaBytes per second whereas connection speeds are normally measured in Megabits per second.

10MBps = 80Mbps

[#3]

it says Mb/s

[#4]

Try the BTW Speedtest here and then do the further diagnostics test reporting the results back here

James

[#5]

Moderator's note by Mike (Mav)

Message and its replies split to new thread and title changed

[#6]

Unfortunately you don't appear to have contacted us via your account to advise of any problems for us to investigate.

Testing your connection isn't indicating any problems with the speed and shows you're in sync extremely close to the full 80/20.

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	79.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	119.4
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off

Can you try going through our troubleshooting guide if you haven't already.

If you continue to experience slow speeds after this, I'd recommend raising a fault so we can investigate further.