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Rapidly loosing faith in plusnet

Nofaith
Newbie
Posts: 1
Thanks: 1
Registered: 02-12-2017

Rapidly loosing faith in plusnet

Despite numerous calls to plusnet and being on hold for more that 20 minutes only to be told "I'll just put you through to technical" which then means on hold for even longer.
It's pathetic!
Speeds used to be around 35mb download 9mb upload.
As I speak the download is 18mb but the upload is 0.16!!!! Is an absolute joke! It's been like this for over a month.
At least for the moment it actually works and as a bonus the phone is working.... For the time being that is.
My equipment is not at fault and apparently there is no line fault, despite all the noise that can be heard on the phone.
I did get to the stage of booking an engineer visit but as I work full time and there was no weekend option I was told that if the engineer visits while I'm not in I'll be charged £65 for the pleasure!
So, basically I've been paying plusnet for a service I'm not receiving, therefore, my direct debit will be cancelled if this matter isn't resolved in one week.
9 REPLIES
Bluejay5
Rising Star
Posts: 165
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Registered: 05-11-2017

Re: Rapidly loosing faith in plusnet

I really understand you anger, I would rethink though with cancel your direct debit as this could cause a problem with moving to another supplier but you have my sympathy with this issue No Faith

I love hobnobs you can nibble and then take a chunk out of it
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rongtw
Seasoned Hero
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Re: Rapidly loosing faith in plusnet

Hopefully one of the staff will see this ,,,
But being the weekend but I fear it will be Monday before one does 😕
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Baldrick1
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Posts: 416
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Registered: 30-06-2016

Re: Rapidly loosing faith in plusnet

If you have noise on your phone line you are not going to get decent broadband performance until this is fixed.

Before worrying too much about download speed you should plug a wired telephone into the Test Socket, that's the one behind the faceplate on the master socket. Then perform a quiet line test by dialling 17070 and then selecting option 2. You may find the following helpful, be if from Zen rather than Plusnet: https://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test?Keywords=fault. If there is noise present report a PHONE fault, not broadband fault to Plusnet.

Bluejay5
Rising Star
Posts: 165
Thanks: 36
Registered: 05-11-2017

Re: Rapidly loosing faith in plusnet

Baldrick1 

he wrote his phone is ok at the moment

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
PeeGee
Aspiring Pro
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Re: Rapidly loosing faith in plusnet


Nofaith wrote:
....At least for the moment it actually works and as a bonus the phone is working....

@Bluejay5

The above seems to indicate there is a phone problem as well (added bold for reference).

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Baldrick1
Seasoned Pro
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Re: Rapidly loosing faith in plusnet

@Bluejay5


Nofaith wrote
...apparently there is no line fault, despite all the noise that can be heard on the phone.


 

Bluejay5
Rising Star
Posts: 165
Thanks: 36
Registered: 05-11-2017

Re: Rapidly loosing faith in plusnet

Thank you for making me aware its amazing when there is problem with us your very quick to make a comment back to us. and no one has helped him with this problem 

 

Shocking 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Rapidly loosing faith in plusnet

Hi there.

I'm sorry to hear you're experiencing problems with your services.

 

If your line is noisy and we're unable to detect a problem via a line test, we'd need to arrange an engineer visit I'm afraid.

With regards to the possible engineer charge, ideally we wouldn't want an appointment becoming chargeable so we'd arrange the appointment for a time that someone will be in. Apologies that we can't offer a timeslot over a weekend.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Baldrick1
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Re: Rapidly loosing faith in plusnet

 


Bluejay5 wrote:

Thank you for making me aware its amazing when there is problem with us your very quick to make a comment back to us. and no one has helped him with this problem 

 

Shocking 


 

Give me a break! Like you I am only a customer of Plusnet. If you look at my earlier post I advised the OP should report a phone fault.