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Random router reboot leading to loss of connection for 5+ minutes

Method0ne
Grafter
Posts: 134
Thanks: 3
Registered: ‎12-12-2008

Random router reboot leading to loss of connection for 5+ minutes

‎30-11-2014 9:55 AM

So my plusnet supplied router just disconnected me from the internet, rebooted, then refused to reconnect for about 5 minutes stating authentication failure.
Anyone have any ideas what caused it? No password change, no power loss, no known service outage, no firmware update pushed out, nothing on my end to explain it.
Wont be able to respond quickly as I'm about to go to bed and will be working til 8am tomorrow, but I'd rather appreciate any input on the matter.
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markfrompompey
Grafter
Posts: 39
Registered: ‎27-11-2014

Re: Random router reboot leading to loss of connection for 5+ minutes

‎30-11-2014 10:40 AM

Mine did the same @ MethodOne.
So I looked at the event log on my Plusnet supplied Technicolour Router under :- Home > Technicolor Gateway > Event Logs and it gave the following:-
Quote
Nov 30 10:07:27 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 113.1.32.6 Type: Destination Unreachable Code: Port Unreacheable

Info Nov 30 10:05:03 LOGIN User admin logged in on [HTTP]

Error Nov 30 10:00:49 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 108.32.199.133 Type: Destination Unreachable Code: Host Unreacheable
Info Nov 30 09:29:08 CONFIGURATION saved by TR69

Info Nov 30 09:27:54 SNTP Synchronised to server: 212.159.13.50
Warning Nov 30 09:25:54 PPP link up (Internet)

Info Nov 30 09:25:53 PPP CHAP Receive success (Internet)

Info Nov 30 09:25:52 PPP CHAP Receive challenge from rhost PCL-AG02 (Internet)

Info Nov 30 09:25:29 PPP CHAP Receive challenge from rhost bras-red1.bs (Internet)

Info Nov 30 09:25:13 FIREWALL event (1 of 35): modified rules

Info Nov 30 09:25:13 FIREWALL event (1 of 53): created rules

Info Nov 30 09:25:13 FIREWALL event (1 of 22): deleted rules

Warning Nov 30 09:25:13 PPP link down (Internet) [146.200.157.11]

It looks like PlusNet / BT OpenReach remotely updated the router firewall in some way & then rebooted it from what I can see.
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ITWorks
Superuser
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Posts: 2,107
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Registered: ‎05-11-2008

Re: Random router reboot leading to loss of connection for 5+ minutes

‎30-11-2014 10:41 AM

There is a major service incident, this will be the cause for most people , having no broadband at the moment
http://community.plus.net...x.php/topic,134472.0.html
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Townman
Superuser
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Registered: ‎22-08-2007

Re: Random router reboot leading to loss of connection for 5+ minutes

‎30-11-2014 11:16 AM

Please post further comments on the above thread.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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dvorak
Moderator
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Re: Random router reboot leading to loss of connection for 5+ minutes

‎30-11-2014 11:17 AM

Locked in favour of existing thread
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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