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Random router reboot leading to loss of connection for 5+ minutes

Method0ne
Grafter
Posts: 108
Registered: 12-12-2008

Random router reboot leading to loss of connection for 5+ minutes

So my plusnet supplied router just disconnected me from the internet, rebooted, then refused to reconnect for about 5 minutes stating authentication failure.
Anyone have any ideas what caused it? No password change, no power loss, no known service outage, no firmware update pushed out, nothing on my end to explain it.
Wont be able to respond quickly as I'm about to go to bed and will be working til 8am tomorrow, but I'd rather appreciate any input on the matter.
4 REPLIES
markfrompompey
Grafter
Posts: 39
Registered: 27-11-2014

Re: Random router reboot leading to loss of connection for 5+ minutes

Mine did the same @ MethodOne.
So I looked at the event log on my Plusnet supplied Technicolour Router under :- Home > Technicolor Gateway > Event Logs and it gave the following:-
Quote
Nov 30 10:07:27 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 113.1.32.6 Type: Destination Unreachable Code: Port Unreacheable

Info Nov 30 10:05:03 LOGIN User admin logged in on [HTTP]

Error Nov 30 10:00:49 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 108.32.199.133 Type: Destination Unreachable Code: Host Unreacheable
Info Nov 30 09:29:08 CONFIGURATION saved by TR69

Info Nov 30 09:27:54 SNTP Synchronised to server: 212.159.13.50
Warning Nov 30 09:25:54 PPP link up (Internet)

Info Nov 30 09:25:53 PPP CHAP Receive success (Internet)

Info Nov 30 09:25:52 PPP CHAP Receive challenge from rhost PCL-AG02 (Internet)

Info Nov 30 09:25:29 PPP CHAP Receive challenge from rhost bras-red1.bs (Internet)

Info Nov 30 09:25:13 FIREWALL event (1 of 35): modified rules

Info Nov 30 09:25:13 FIREWALL event (1 of 53): created rules

Info Nov 30 09:25:13 FIREWALL event (1 of 22): deleted rules

Warning Nov 30 09:25:13 PPP link down (Internet) [146.200.157.11]

It looks like PlusNet / BT OpenReach remotely updated the router firewall in some way & then rebooted it from what I can see.
Superuser
Superuser
Posts: 1,783
Thanks: 336
Fixes: 4
Registered: 05-11-2008

Re: Random router reboot leading to loss of connection for 5+ minutes

There is a major service incident, this will be the cause for most people , having no broadband at the moment
http://community.plus.net...x.php/topic,134472.0.html
Regards
Mike
Mike
Superuser
Superuser
Posts: 11,066
Thanks: 2,422
Fixes: 21
Registered: 22-08-2007

Re: Random router reboot leading to loss of connection for 5+ minutes

Moderator
Moderator
Posts: 18,001
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Registered: 11-01-2008

Re: Random router reboot leading to loss of connection for 5+ minutes

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