Random drop outs.
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- Re: Random drop outs.
Re: Random drop outs.
26-03-2021 12:35 PM
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I'll keep them crossed for you too @Florian7! The ticket will stay open in it's current state for the next 14 days without a response, so do take as much time as you need to monitor it in this timeframe before confirming a time to book an engineer if you still wish to do so.
Re: Random drop outs.
26-03-2021 5:41 PM
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Nope, it still happens. I'll try and call plusnet about this most likely tomorrow. This is no longer tolerable.
Re: Random drop outs.
26-03-2021 5:56 PM
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Re: Random drop outs.
26-03-2021 6:01 PM
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How will I go about it? I really don't quite know what to do with it.
Re: Random drop outs.
26-03-2021 6:14 PM
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No worries @Florian7, just click on the link in my above response - it should take you to a log in page and then take you through to the ticket. Once there if you scroll to the bottom of the page you should see an option to "add further comments" or similar.
Thanks.
Re: Random drop outs.
26-03-2021 6:17 PM
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What do I put into it?
Re: Random drop outs.
26-03-2021 6:30 PM
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We just need your agreement to the engineer statement on the support ticket alongside dates you'll be available for the appointment. You should see @Buttercup's response from earlier, the information we require is all written up there.
Thanks.
Re: Random drop outs.
27-03-2021 11:27 PM
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Hello,
I'm having similar issues as the original post.
All working fine, then it drops off - wifi and wired devices. The red 'b' comes on and my web browser tells me theres a broadband problem with the Plus Net Hub. After a minute or two, everything is working again.
Sometimes, like today, it has happened about 3 times.
Re: Random drop outs.
28-03-2021 2:20 PM
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So I've been getting mixed messages here. One moment it's external, then internal, then back to external. Yesterday had an engineer around telling me there aren't any faults with the line (bet I'll get charged for this) and tell me it could be my hub itself that's the problem that I need a new one for.
Plusnet...
What. Is. Happening here?!
Re: Random drop outs.
28-03-2021 2:42 PM
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Hey @Florian7,
I've checked over the fault support ticket and can see the engineer could not identify a fault during the appointment, if the fault is still occurring at your end can you please get back in touch with our faults team and we'll be able to go from there.
Cheers.
Re: Random drop outs.
28-03-2021 4:26 PM
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Phone in again and it is said that I'll be getting a replacement hub.
To be frank, if this still doesn't fix it then I'm switching out. I won't be putting up with random drops like this any longer.
Re: Random drop outs.
28-03-2021 4:48 PM
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Glad to hear you managed to get back in touch and a new router has been sorted for you. If you need further assistance after the router arrives please do get back in touch.
Re: Random drop outs.
31-03-2021 12:16 PM
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Apparently my internet is compromised so [-Censored-] this.
Re: Random drop outs.
31-03-2021 12:41 PM
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Hi there @Florian7! I can't see any notes on your account that would indicate your Broadband is compromised in any way - could you clarify further so that we can help you out?
Re: Random drop outs.
31-03-2021 12:48 PM
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I don't know what's happening, but I just had a phone call that, I think, came from BT themselves that started with an automated voice telling me that my internet will be suspended and had to be put through to get a reason as to why. Of course the person on the phone sounded foreign so it could all be an attempt at a scam or whatever, but anyway, according to them someone got hold of my IP address and is doing some illegal activities from California.
They tried helping me do something on my end but couldn't understand properly over the phone and going 'da blue da blue da blue' so I just hang up.
I really don't want to deal with things like this right now.
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