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Random disconnections

joepsion
Newbie
Posts: 4
Registered: 22-06-2016

Random disconnections

Been having problems on and off over the last week or so but it's got worse today, internet has disconnected five times in the last two hours (since 11:00 this morning so doesn't appear related to any overnight maintenance issues). Could you do a line check please.

Thanks

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,411
Thanks: 503
Fixes: 187
Registered: 01-01-2012

Re: Random disconnections

Just doing that for you.

[edit]

Our tests are showing a external issue on the line. I'd recommend finishing raising the fault so we can look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
joepsion
Newbie
Posts: 4
Registered: 22-06-2016

Re: Random disconnections

OK, thanks. Will do.