Random Reconnections
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- Re: Random Reconnections
Random Reconnections
19-07-2016 12:39 PM
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Newly connected service as of 12th July, I'm monitoring the logs closely and can see that the line randomly reconnects. The first one was after 2 days of service and the one below after 3 days. I didn't think this was normal with VDSL for the first 10 days of service as can be seen with ADSL and DLM... I realise I've got a great line rate and hope this isn't the beginning of a reduction in rate!
Any ideas on what's doing this?
Cheers
19:39:19, 18 Jul. | (438542.370000) CWMP: session completed successfully |
19:39:19, 18 Jul. | (438542.190000) CWMP: HTTP authentication success from https://dbtpnhdm.bt.mo |
19:39:12, 18 Jul. | (438535.270000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
19:39:12, 18 Jul. | (438535.260000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
19:39:09, 18 Jul. | (438532.840000) WAN operating mode is VDSL |
19:39:09, 18 Jul. | (438532.840000) Last WAN operating mode was VDSL |
19:39:07, 18 Jul. | (438530.750000) PPP IPCP Send Configuration ACK |
19:39:07, 18 Jul. | (438530.750000) PPP IPCP Receive Configuration Request |
19:39:07, 18 Jul. | (438530.400000) PPP IPCP Receive Configuration ACK |
19:39:07, 18 Jul. | (438530.400000) PPP IPCP Send Configuration Request |
19:39:07, 18 Jul. | (438530.390000) PPP IPCP Receive Configuration NAK |
19:39:07, 18 Jul. | (438530.380000) PPP IPCP Send Configuration Request |
19:39:05, 18 Jul. | (438528.460000) PPPoE is up - Down Rate=79995Kbps, Up Rate=19999Kbps; SNR Margin Down=10.6dB, Up=15.3dB |
19:39:05, 18 Jul. | (438528.440000) CHAP authentication successful |
19:39:05, 18 Jul. | (438528.120000) CHAP Receive Challenge |
19:39:04, 18 Jul. | (438528.060000) Starting CHAP authentication with peer |
19:39:04, 18 Jul. | (438528.060000) PPP LCP Receive Configuration ACK |
19:39:04, 18 Jul. | (438528.040000) PPP LCP Send Configuration ACK |
19:39:04, 18 Jul. | (438528.040000) PPP LCP Send Configuration Request |
19:39:04, 18 Jul. | (438528.040000) PPP LCP Receive Configuration Request |
19:39:04, 18 Jul. | (438527.490000) CHAP Receive Challenge |
19:39:04, 18 Jul. | (438527.490000) Starting CHAP authentication with peer |
19:39:04, 18 Jul. | (438527.490000) PPP LCP Receive Configuration ACK |
19:39:04, 18 Jul. | (438527.490000) PPP LCP Send Configuration Request |
19:39:04, 18 Jul. | (438527.490000) PPP LCP Receive Configuration Reject |
19:39:04, 18 Jul. | (438527.490000) PPP LCP Send Configuration ACK |
19:39:04, 18 Jul. | (438527.490000) PPP LCP Receive Configuration Request |
19:39:04, 18 Jul. | (438527.480000) PPP LCP Send Configuration Request |
19:38:19, 18 Jul. | (438482.600000) CWMP: session closed due to error: No response |
19:38:16, 18 Jul. | (438479.850000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
19:38:16, 18 Jul. | (438479.840000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
19:38:12, 18 Jul. | (438475.860000) PTM over DSL is up |
19:37:44, 18 Jul. | (438447.330000) CWMP: session closed due to error: No response |
19:37:43, 18 Jul. | (438446.880000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username |
19:37:43, 18 Jul. | (438446.870000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE' |
19:37:43, 18 Jul. | (438446.610000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
19:37:41, 18 Jul. | (438444.120000) PTM over DSL is down after 4554 minutes uptime |
19:37:41, 18 Jul. | (438444.110000) PPPoE is down after 4553 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)] |
19:37:37, 18 Jul. | (438440.600000) PPP LCP Send Termination Request [User request] |
Re: Random Reconnections
19-07-2016 2:56 PM
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Hi geforce,
I have checked your line connection through a test and your line has been stable and not had any drops today but this could possibly be a router issue. Can you just run through these checks for me please as they can help https://www.plus.net/help/broadband/connection-troubleshooting/
Re: Random Reconnections
19-07-2016 9:10 PM
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Hi Ben,
No noise on line, all plugged in correctly, using a SSFP Infinity Master Socket so no filter (direct connection to RJ-11 port) and this is using the Plusnet Hub one as the logs suggest. No other devices connected to any sockets in house.
The reconnection is immediate from what I can tell.
Re: Random Reconnections
19-07-2016 9:26 PM
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Why is the Hub One sending 'PPP LCP Send Termination Request [User request]' to terminate the connection in the first place?
Re: Random Reconnections
19-07-2016 11:08 PM
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i'll chime in... i've lived in this property for 2 years now, been with plusnet since i moved in, they had me using a modem and technicolor router and it would drop out randomly 1-3 times a day, nothing i was doing triggered it, it would just go pop and the router would drop then re-establish a connection...
so obviously i complained about it, had numerous line tests done that showed the disconnects, but as it wasn't 4 times a day (coincidence?) the "supplier" wouldn't treat it as a fault, but what plusnet did do was send me a router that was supposed to be a new phillips one, but turned out to be the same router i was already using and experiencing drops with... the new one also dropped at the same random rate
i re-contracted not too long ago and got sent a spanking new "hub one", i thought i'd see the end of the disconnections but it's still happening with the same message in the event log as you're getting
(1634188.180000) PPP LCP Send Termination Request [User request]
that's it, no explanation
Re: Random Reconnections
22-07-2016 11:17 PM
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It happened again today but after 3.5 days...
Re: Random Reconnections
23-07-2016 3:41 PM
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not convinced it is the hubs or routers, seems to be a problem with the infrastructure itself... but since i'm no techy i can't even begin to guess where the problem really lies
Re: Random Reconnections
29-07-2016 10:15 AM
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Here's the GEA line test results: https://community.plus.net/t5/Fibre-Broadband/GEA-Line-Test-Request/m-p/1353673#M42669
Witnessed 2-3 more reconnections within the last two days... I'm likely to try new hardware unless PN team or somebody else on here recommends something else
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