Random Ping Spikes on BQM's
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Re: Random Ping Spikes on BQM's
06-03-2015 12:01 PM
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Re: Random Ping Spikes on BQM's
14-03-2015 6:36 PM
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BQM Below!
Re: Random Ping Spikes on BQM's
16-03-2015 10:12 AM
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I'm just going to run a quick line test to have a look.
Re: Random Ping Spikes on BQM's
16-03-2015 10:19 AM
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Re: Random Ping Spikes on BQM's
16-03-2015 10:35 AM
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My lines minimum latency increased by more than 2x its usual early hours, not sure why also my attainable sync has gone up while it seems my actual sync has been limited!
I will create the ticket now!
Re: Random Ping Spikes on BQM's
16-03-2015 10:43 AM
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I bet this has happened because of the few reboots I have done in the last few days to jump gateways due to issues with certain gateways..
Re: Random Ping Spikes on BQM's
16-03-2015 10:52 AM
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Let me go check the *right* line now.
Re: Random Ping Spikes on BQM's
16-03-2015 10:58 AM
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Quote Sync Status In Sync
Downstream Speed 57.2 Mbps
Upstream Speed 20.0 Mbps
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
What kind of latency are you seeing now?
Re: Random Ping Spikes on BQM's
16-03-2015 11:05 AM
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While I appreciate the line is still within the estimates I was syncing at 60mbps yesterday and then at just after 2am something changed!
I have included a snapshot of my BQM and it clearly shows the "jump" in latency, my last ping on that graph is 27ms where it is usually 11-13ms!
Best Regards.
Re: Random Ping Spikes on BQM's
16-03-2015 2:15 PM
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Re: Random Ping Spikes on BQM's
16-03-2015 5:24 PM
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Chris posted your profile earlier which confirms this
"0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off"
If there was interleaving applied this would show as error protection on.
At present Openreach are trialling G.INP on some lines and I suspect that may be what's happening here but I can't confirm.
There isn't anything we can do I'm afraid. Aside from the graph is the increase in latency actually causing any issues?
Re: Random Ping Spikes on BQM's
16-03-2015 5:29 PM
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Yes of course its causing issues! My latency has increased & my bandwidth has decreased!
Also I didn't sign up to a trial of G.INP and sure it's not in my terms of contract...
Surely you need the "End User" to accept that Openreach may mess their connection up!
Saying theirs nothing you can do is quite a bit sh**!
Re: Random Ping Spikes on BQM's
16-03-2015 6:47 PM
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Again I wouldn't class a ping time of 27ms as messing a connection up and aside from your ping graph is it actually causing you any issues?
There is nothing any ISP can do to control ping times on Fibre I'm afraid nor do we set out any sort of guaranteed ping times during sign up.
Re: Random Ping Spikes on BQM's
16-03-2015 6:59 PM
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I would accept it if there was good reason for the increase but their isn't, my line is "Brand NEW" all the way to the cabinets, newly installed in the ground, I was told that the connection state after 10 days is what I would get from day 11, so that is what I expect.
Theirs is obviously a fault that needs resolving but you don't seem to fussed about solving it.
Their must be something the ISP can do to control the "ping times" on a user connection.
Also don't stray from the fact that my bandwidth has also been reduced and is now below the the level I was told to expect and what is listed on the BT Wholesale checker.
My modem is able to achieve speeds higher than what is currently being assigned by my line profile so something needs to be looked at or reset...
Re: Random Ping Spikes on BQM's
17-03-2015 9:52 AM
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