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Random Ping Spikes on BQM's

mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Random Ping Spikes on BQM's

I noticed yesterday and again today that there has been some random ping spikes on my BQM's and wondering if there is any issues with my line or at the exchange.
I have included a picture of the BQM and highlighted the affected areas. I was speaking to my neighbour last night while I was fixing his BTHH5 after it had stopped working and a very rude guy from BT support was telling him that there was an issue at the exchange and that he would;t help any further until this was cleared.
However the fault (if any) wasn't the issue and it was actually the hub locking up and required resetting to defaults to clear memory or whatever was wrong with it.
So I'm wondering that if their was an issue, was/is this the issue for these spikes.
114 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Random Ping Spikes on BQM's

Are we talking about your dad's line here Matt?
Presuming that we are, there was some maintenance being carried out on the 26th, from what I can see but that was resolved on the day. Other than that, I can't really see any errors on your line when I test it specifically.
Keep testing, and if it continues I will raise it for you.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

Yes we are and OK cheers Matty! I will do!
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

OK, Somethings wrong!
I'm only doing 12mbps and my latency has gone crazy and taking a while to load pages!
I have a sneaky feeling there's a fault somewhere or those BT cowboys who came and fiddled with my neighbors connection the other day have broke mine also!
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Random Ping Spikes on BQM's

try a gateway hop! See if that changes anything  Smiley
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

Whats a gateway hop, is that a restart!
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Random Ping Spikes on BQM's

Login to the router, click disconnect wait 10seconds and click connect  Wink
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

I logged in a clicked restart instead... still waiting to see if any changes!
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Random Ping Spikes on BQM's

Seem's very strange, has pings calmed down yet?
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

My live latency is in signature,
Seems there is still an issue, I've lost loads of speed too!
http://www.speedtest.net/result/4189185301.png
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Random Ping Spikes on BQM's

are you using the OR modem and PlusNET router?
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

HG612 & Linksys LRT224 (Dual WAN Gigabit VPN Router), All Hardwired!
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Random Ping Spikes on BQM's

looks like congestion as you are connected at normal speed. Try another gateway hop?
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Random Ping Spikes on BQM's

Why would I go from perfect to major speed loss in the matter of 24 hours?