cancel
Showing results for 
Search instead for 
Did you mean: 

Random Dropouts

James2593
Newbie
Posts: 2
Registered: ‎22-03-2017

Random Dropouts

I've been with plusnet for years and never had any major problems until now. Every few days I will get a random dropout for a minute or two, most of the time it's not a problem, more frustrating than anything. However this evening it has dropped out at a time when I really needed it to be stable so I need to look for a solution.

The internet is not under heavy load when it cuts out. Infact it has never died when under heavy load.

All devices stop, ethernet and wireless.

I get an orange light and the orange B light.

Wait a minute, try a webpage on my computer that re-directs to the plusnet troubleshoot page, I re-login and it works...

 

I have taken the logs from the router if anyone can cast any light on the issue?

 

 

(365630.260000) Admin login successful by 192.168.1.92 on HTTP
20:13:04, 04 Apr. (365623.250000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
20:12:55, 04 Apr. (365613.960000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:12:55, 04 Apr. (365613.950000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:12:53, 04 Apr. (365611.430000) WAN operating mode is VDSL
20:12:53, 04 Apr. (365611.430000) Last WAN operating mode was VDSL
20:12:51, 04 Apr. (365609.670000) PPP IPCP Receive Configuration ACK
20:12:51, 04 Apr. (365609.660000) PPP IPCP Send Configuration Request
20:12:51, 04 Apr. (365609.650000) PPP IPCP Receive Configuration NAK
20:12:51, 04 Apr. (365609.650000) PPP IPCP Send Configuration ACK
20:12:51, 04 Apr. (365609.650000) PPP IPCP Receive Configuration Request
20:12:51, 04 Apr. (365609.640000) PPP IPCP Send Configuration Request
20:12:49, 04 Apr. (365608.150000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19978Kbps; SNR Margin Down=9.3dB, Up=6.6dB
20:12:49, 04 Apr. (365608.130000) CHAP authentication successful
20:12:49, 04 Apr. (365608.080000) CHAP Receive Challenge
20:12:49, 04 Apr. (365608.080000) Starting CHAP authentication with peer
20:12:49, 04 Apr. (365608.070000) PPP LCP Receive Configuration ACK
20:12:49, 04 Apr. (365608.070000) PPP LCP Send Configuration Request
20:12:49, 04 Apr. (365608.060000) PPP LCP Receive Configuration Reject
20:12:49, 04 Apr. (365608.060000) PPP LCP Send Configuration ACK
20:12:49, 04 Apr. (365608.050000) PPP LCP Receive Configuration Request
20:12:49, 04 Apr. (365608.050000) PPP LCP Send Configuration Request
20:12:46, 04 Apr. (365605.100000) New GUI session from IP 192.168.1.92
20:12:05, 04 Apr. (365563.500000) CWMP: session closed due to error: Could not resolve host
20:12:02, 04 Apr. (365560.730000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:12:02, 04 Apr. (365560.720000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:11:58, 04 Apr. (365557.070000) PTM over DSL is up
20:11:29, 04 Apr. (365527.610000) CWMP: session closed due to error: Could not resolve host
20:11:29, 04 Apr. (365527.570000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:11:29, 04 Apr. (365527.560000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
20:11:28, 04 Apr. (365527.060000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:11:26, 04 Apr. (365524.820000) PTM over DSL is down after 6090 minutes uptime
20:11:26, 04 Apr. (365524.810000) PPPoE is down after 6090 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:11:23, 04 Apr. (365521.750000) PPP LCP Send Termination Request [User request]

 

 

Time and date Message
20:54:34, 30 Mar. (1746267.440000) Admin login successful by 192.168.1.92 on HTTP
20:54:25, 30 Mar. (1746258.160000) New GUI session from IP 192.168.1.92
20:33:08, 30 Mar. BLOCKED 3 more packets (because of ICMP replay)
20:33:08, 30 Mar. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 146.90.73.206-​>216.58.211.174 on ppp3)
19:56:17, 30 Mar. BLOCKED 1 more packets (because of First packet is Invalid)
19:56:16, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.95]:44830-​>[173.194.76.92]:443 on ppp3)
19:56:15, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.95]:42934-​>[216.58.204.74]:443 on ppp3)
19:56:07, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.95]:55348-​>[20.190.159.138]:443 on ppp3)
19:44:28, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.95]:47386-​>[69.171.250.34]:443 on ppp3)
19:43:10, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.92]:62978-​>[5.62.54.29]:443 on ppp3)
19:39:22, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.94]:43482-​>[66.102.1.188]:5228 on ppp3)
19:37:40, 30 Mar. BLOCKED 2 more packets (because of ICMP replay)
19:37:39, 30 Mar. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 146.90.73.206-​>52.97.133.178 on ppp3)
19:37:35, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.95]:41482-​>[52.97.133.178]:443 on ppp3)
19:37:04, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.94]:43482-​>[66.102.1.188]:5228 on ppp3)
19:37:02, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.92]:53889-​>[24.105.29.76]:443 on ppp3)
19:36:26, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.92]:62289-​>[40.67.251.132]:443 on ppp3)
19:36:09, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.92]:53862-​>[52.200.156.165]:443 on ppp3)
19:35:24, 30 Mar. (1741517.040000) CWMP: session closed due to error: Timeout
19:35:15, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.92]:51688-​>[86.163.111.138]:9201 on ppp3)
19:34:53, 30 Mar. (1741486.850000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
19:34:46, 30 Mar. (1741479.210000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:34:46, 30 Mar. (1741479.200000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:34:46, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.94]:43482-​>[66.102.1.188]:5228 on ppp3)
19:34:46, 30 Mar. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.94]:46130-​>[173.194.76.188]:5228 on ppp3)
19:34:44, 30 Mar. (1741477.280000) WAN operating mode is VDSL
19:34:44, 30 Mar. (1741477.280000) Last WAN operating mode was VDSL
19:34:42, 30 Mar. (1741475.920000) PPP IPCP Receive Configuration ACK
19:34:42, 30 Mar. (1741475.910000) PPP IPCP Send Configuration Request
19:34:42, 30 Mar. (1741475.900000) PPP IPCP Receive Configuration NAK
19:34:42, 30 Mar. (1741475.900000) PPP IPCP Send Configuration ACK
19:34:42, 30 Mar. (1741475.900000) PPP IPCP Receive Configuration Request
19:34:42, 30 Mar. (1741475.490000) PPP IPCP Send Configuration Request
19:34:41, 30 Mar. (1741474.330000) PPPoE is up -​ Down Rate=79904Kbps, Up Rate=19978Kbps; SNR Margin Down=9.3dB, Up=6.3dB
19:34:41, 30 Mar. (1741474.320000) CHAP authentication successful
19:34:41, 30 Mar. (1741474.270000) CHAP Receive Challenge
19:34:41, 30 Mar. (1741474.270000) Starting CHAP authentication with peer
19:34:41, 30 Mar. (1741474.270000) PPP LCP Receive Configuration ACK
19:34:41, 30 Mar. (1741474.260000) PPP LCP Send Configuration Request
19:34:41, 30 Mar. (1741474.260000) PPP LCP Receive Configuration Reject
19:34:41, 30 Mar. (1741474.260000) PPP LCP Send Configuration ACK
19:34:41, 30 Mar. (1741474.250000) PPP LCP Receive Configuration Request
19:34:41, 30 Mar. (1741474.250000) PPP LCP Send Configuration Request
19:33:56, 30 Mar. (1741429.570000) CWMP: session closed due to error: Could not resolve host
19:33:54, 30 Mar. (1741427.290000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:33:54, 30 Mar. (1741427.280000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:33:51, 30 Mar. (1741424.370000) PTM over DSL is up
19:33:21, 30 Mar. (1741394.510000) CWMP: session closed due to error: Could not resolve host
19:33:21, 30 Mar. (1741394.490000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
19:33:21, 30 Mar. (1741394.480000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
19:33:21, 30 Mar. (1741394.080000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
19:33:19, 30 Mar. (1741392.260000) PTM over DSL is down after 7122 minutes uptime
19:33:19, 30 Mar. (1741392.260000) PPPoE is down after 7121 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:33:16, 30 Mar. (1741389.540000) PPP LCP Send Termination Request [User request]

 

1 REPLY 1
dvorak
Moderator
Moderator
Posts: 25,037
Thanks: 4,565
Fixes: 1,165
Registered: ‎11-01-2008

Re: Random Dropouts


Moderators Note


This topic has been released from the spam filter

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'