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Raising a ticket

theajal
Newbie
Posts: 1
Registered: 09-02-2017

Raising a ticket

I've recently upgraded to fibre, and am very pleased with it during the day - it hits 38 Meg more often than not, and is solid.

 

BUT... every night at between 17:00 -17:30 it falls apart until 23;00 (when I normally retire) - I can almost set my watch by it.

 

I raised a ticket on Feb 2 #143165153 but nothing has happened, no communication, nothing.

I've been with PN some years now and am very disappointed that no-one is doing anything about this. It simply is not good enough, and I refuse to hang on the end of a phone - i do actually have a life!

If someone could chase this and update me, I'd be very grateful.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 532
Fixes: 205
Registered: 01-01-2012

Re: Raising a ticket

Unfortunately there's a slight delay with some faults getting picked up.

I'll get this done for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team