cancel
Showing results for 
Search instead for 
Did you mean: 

Radius Log Please

Community Veteran
Posts: 2,568
Thanks: 178
Fixes: 2
Registered: ‎27-05-2011

Radius Log Please

Sorry for the cross posting but I am heartily sick of being ignored on the other thread.

I have repeatedly reported the loss of internet which is noticed when attempting to watch BT Sport.

Would a member of staff put up my radius log to show the level of interruptions to my service?

I has happened again at 18.50!

:tickedoff::crazy2::evil:

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 14,325
Thanks: 4,469
Fixes: 730
Registered: ‎21-04-2017

Re: Radius Log Please

Thanks for your private message, apologies for the lack of staff response on your threads.


RADIUS logs:

 

Testing your line isn't finding the cause of the disconnections. I'd make sure you've done the checks here and head on over to http://faults.plus.net if the problems continue.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 5,559
Thanks: 341
Fixes: 5
Registered: ‎11-08-2007

Re: Radius Log Please


@Gandalf wrote:

 

...  apologies for the lack of staff response  ...

 

@Gandalf - Is there a reason why no other staff than you is helping out on the broadband part of the forum recently ?

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.4.4-p3 router, 5 WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Community Veteran
Posts: 2,568
Thanks: 178
Fixes: 2
Registered: ‎27-05-2011

Re: Radius Log Please

That radius log confirms my impression that the interruptions tend to be at definite times!

I have only noticed the evening disconnections although there are regular morning connections as well!

Is it something Openreach could be doing at the start and end of a shift?

although that would mean them working Saturdays and Sundays?

The events on Thursday were me trying another router

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Moderator
Moderator
Posts: 21,195
Thanks: 3,080
Fixes: 628
Registered: ‎11-01-2008

Re: Radius Log Please

Central heating or other timed activity perhaps?

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Community Veteran
Posts: 2,568
Thanks: 178
Fixes: 2
Registered: ‎27-05-2011

Re: Radius Log Please

@dvorak it doesn't seem regular enough for a timer IMHO. and the CH times are 06.30, 12.00 and 16.30.  not the times indicated. And they seem to me to vary as if there is someone working in the area with different start and finishing times and some days not at all. Openreach?

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Highlighted
Community Veteran
Posts: 2,568
Thanks: 178
Fixes: 2
Registered: ‎27-05-2011

Re: Radius Log Please

Its happened again this morning about 11.00 am. Can I have another Radius Log posted please?

I had to reboot the Openreach modem after rebooting the Plusnet router failed to resolve the issue!

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra