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Radius Log Please

PeterLoftus
Pro
Posts: 2,599
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Registered: ‎27-05-2011

Radius Log Please

Sorry for the cross posting but I am heartily sick of being ignored on the other thread.

I have repeatedly reported the loss of internet which is noticed when attempting to watch BT Sport.

Would a member of staff put up my radius log to show the level of interruptions to my service?

I has happened again at 18.50!

Ticked_offCrazy2Evil

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
6 REPLIES 6
Gandalf
Community Gaffer
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Re: Radius Log Please

Thanks for your private message, apologies for the lack of staff response on your threads.


RADIUS logs:

 

Testing your line isn't finding the cause of the disconnections. I'd make sure you've done the checks here and head on over to http://faults.plus.net if the problems continue.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Anonymous
Not applicable

Re: Radius Log Please


@Gandalf wrote:

 

...  apologies for the lack of staff response  ...

 

@Gandalf - Is there a reason why no other staff than you is helping out on the broadband part of the forum recently ?

PeterLoftus
Pro
Posts: 2,599
Thanks: 182
Fixes: 5
Registered: ‎27-05-2011

Re: Radius Log Please

That radius log confirms my impression that the interruptions tend to be at definite times!

I have only noticed the evening disconnections although there are regular morning connections as well!

Is it something Openreach could be doing at the start and end of a shift?

although that would mean them working Saturdays and Sundays?

The events on Thursday were me trying another router

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
dvorak
Moderator
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Re: Radius Log Please

Central heating or other timed activity perhaps?

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PeterLoftus
Pro
Posts: 2,599
Thanks: 182
Fixes: 5
Registered: ‎27-05-2011

Re: Radius Log Please

@dvorak it doesn't seem regular enough for a timer IMHO. and the CH times are 06.30, 12.00 and 16.30.  not the times indicated. And they seem to me to vary as if there is someone working in the area with different start and finishing times and some days not at all. Openreach?

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
PeterLoftus
Pro
Posts: 2,599
Thanks: 182
Fixes: 5
Registered: ‎27-05-2011

Re: Radius Log Please

Its happened again this morning about 11.00 am. Can I have another Radius Log posted please?

I had to reboot the Openreach modem after rebooting the Plusnet router failed to resolve the issue!

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra