Quoted fibre speeds discrepancy?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Quoted fibre speeds discrepancy?
Quoted fibre speeds discrepancy?
20-08-2015 4:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On a side note it's quite irritating that most cabinets on the street opposite to my new address has speeds serving ultra fast fibre whereas my particular block is practically the only one that doesn't and BT refuse to say whether they will be upgrading that cabinet or not to support faster speeds
Re: Quoted fibre speeds discrepancy?
20-08-2015 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Quoted fibre speeds discrepancy?
20-08-2015 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i had a issue with this today in which I couldn't get put back to the 80/20 package because the low end of my Estimate that plusnet uses was saying i couldn't go fast enough for it, luckily for me the 40/20 package is a cap and the line showed in the BTW further diagnostic test that it was indeed capable of far more so i was able to use that as evidence and they put me back on it.
Plusnet seriously need to look into this and change their test and use the entire range not just the lowest figure then there wouldn't be problems.
Re: Quoted fibre speeds discrepancy?
20-08-2015 7:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's not strange it's very sensible. It prepares people for the worst and in a lot of cases they will be pleasantly surprised. It also avoids Plusnet being accused of promising more than they can deliver.
Quote from: Terranova667 For some strange reason Plusnet go buy the lowest figure in the estimate
Truth is that if you tell a customer that the range is 10 to 20 they will complain if they get 15. A fair number will complain if they get 19.
Re: Quoted fibre speeds discrepancy?
20-08-2015 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And no i doubt many would complain they know it's a range the Broadband Availability checker shows that, other Isps including BT retail state that, Plusnet is the only one that goes by the lowest number it should be changed and i know i'm not alone in this.
Re: Quoted fibre speeds discrepancy?
20-08-2015 8:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So what? It's up to each ISP to give whatever estimate they feel is appropriate. If other ISP are using faster figures then more fool them. It sounds to me like PN are playnig it safe and going with the proven strategy of 'Under promise, over deliver'. I really don't understand why this annoys you so much. The user will get exactly the same speed either way. The difference is merely that with PN they are more likely to be pleasently surprised having been given a somewhat pessimistic prediction in the first place.
Quote from: Terranova667 Sorry Andrue but that is rubbish no other ISP does this they go by the full range telling potential and current customers what they can expect to get within that range
I've worked in customer facing roles previously (obviously you haven't). Whatever you tell them they always assume the best. If PN are indeed quoting the worst case scenario they are being very sensible. A customer will be over the moon to get 16Mb/s if you said they'd only get 10Mb/s. They will be irate and annoyed if you tell them '10 to 20' and they get 16.
Re: Quoted fibre speeds discrepancy?
20-08-2015 8:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Quoted fibre speeds discrepancy?
21-08-2015 7:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Terranova667 Sorry Andrue but that is rubbish no other ISP does this they go by the full range telling potential and current customers what they can expect to get within that range, going by only the lowest part of the estimate causes problems as my "please put me back on the correct package" thread shows if i hadn't the BTW further diagnostic test to show my line was capable of far more than their low estimated stated i would still be on the 40/20 package arguing the case, it's a stupid way to do things.
And no i doubt many would complain they know it's a range the Broadband Availability checker shows that, other Isps including BT retail state that, Plusnet is the only one that goes by the lowest number it should be changed and i know i'm not alone in this.
I dont know of any isp who uses the top of the range.
Every isp I checked on my line will use a figure close the low end of the fault free line rate.
Examples.
1 - When I joined infinity first on my cabinet they estimated 65.9mbit, the upper range was the full 80mbit on BTw tester. I initially got 110mbit attainable due to no crosstalk but it did eventually settle at high 60s.
2 - When I migrated to plusnet from infinity, plusnet quoted me 72mbit. a increase even tho crosstalk was in affect and my current sync speed was below that, it matched the BTw fault free low end.
3 - When I migrated to sky, they gave me 2 figures, a guarantueed speed of 40mbit (as it turns out this is a throughput guarantuee), and a estimated speed off 68mbit matching my low fault free estimate.
Re: Quoted fibre speeds discrepancy?
21-08-2015 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet is the only one that uses the lowest figure and that is it they wont allow you to sign up for Fibre extra even if your top range puts you over 40Mb, yes the other ISPs may quote the bottom figure but it seems they take the rest of the range into account whilst plusnet does not that is something that needs to change or maybe you think it doesn't.
i dunno i just think it very unfair that only the lowest figure is used by plusnet preventing many from being able to sign up for or upgrading to the extra package even if their top end of the range goes over, as said in my please put me back on the Correct package thread if i didn't have the BTW further diagnostic test to hand showing i could get far more than their lowest estimate figure plusnet wouldn't have put me back on the extra package I'm sure there have been or could potentially be more that would end up in the same situation.
Re: Quoted fibre speeds discrepancy?
21-08-2015 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Quoted fibre speeds discrepancy?