Question #184621450

[#1]

Hi. My fibre broadband hasn’t activated. Do you what hppened Please can you activate it? Thanks
ID: beddings

[#2]

Hello @Beddings

I can confirm your fibre broadband service is active on our system.

You can view the service notice confirming this by Clicking Here

Just for your account security. Can you please edit your post and remove your username.

Should you require any further assistance, please do get back in touch with us.

Best wishes

[#3]

hi, thanks for your reply. There’s no dial tone and no fibre broadband since this morning. We have vulnerable family members and we need landline and fibre broadband. We been told it will take 3 working days to get a reply from BT. Please can you expedite this? Thank you. (Also it doesn’t allow me to edit my initial post)

[#4]

I'm sorry that your experiencing a fault with your phone line.

For us to be able to raise a welfare case with our suppliers to prioritise the job, we'd need to meet certain criteria.

Could you have a read of my reply to this ticket I've updated? I'll get back to you as soon as I can once you've replied.

[#5]

Hi. Thanks for your reply.
I replied to your pm and supplied my number

[#6]

Thanks, I've submitted an emergency welfare case with our suppliers now.

We should receive a reply within the next 4 working hours. If accepted, the job will be prioritised and assigned to an engineer as soon as possible, which should either be tonight or tomorrow.
Depending on the amount of work required to fix the problem, your line may not be working the same day the engineer goes out, but we'll keep you updated with the progress.