Question #183284223

[#1]

Hi all,

I raised the ticket above over a week ago and still haven't had any feedback. I'm on unlimited fibre since 2013. I was getting over 60 Mbps DL and 18 up until a while ago. So I run some tests as advised in your support docs and I am now getting approx 42 Mbps dl and 10 up. Nothing has changed apart from the fact I was away for a month. Tried doing all the usual things but speed is still roughly the same. When I run the BT wholesale test is says my ip profile is 41.83 Mbps and therefore acceptable..well not compared to what is used to be it isn't! 🙂

I attach screen shots of the various reports. Any advice gratefully received.

Thanks in advance.

[#2]

Welcome to the community forums @soundandvision.

I'm sorry to hear your speeds are currently lower than we'd expect for your line. I see someone from our faults team responded to the ticket on your account a couple of hours ago here: https://www.plus.net/wizard/?p=view_question&id=183284223

Could you reply to the ticket with the requested information and let

[#3]

Hi Harry, I have replied - thanks!

I have gone through all the help guides, changed all the cabling, changed the PC I ran the speediest on, removed the faceplate and checked via the master socket with new cabling and still the result is the same.

The only thing I haven't done is replace the Openreach Modem and the Plusnet router as I don't have a replacement. Is it worth me doing this before I call the engineer out?

If there is anything else I can do please do let me know. Many thanks.

[#4 · Accepted solution]

Hi @soundandvision ,

Thanks for your post.

As my response contains account specific information, I've responded via your ongoing ticket chain here.

If you need anything else, please don't hesitate to get back in touch.