Question 159254097
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06-10-2017 4:03 PM
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I've been having an intermittent fault for several weeks & today a fault has at last been detected. I'm afraid that I don't understand the terminology.
"
Your fault Ticket has now been taken off hold.
This has now been forwarded to the relevant support team. We will carry on investigating your problem and your open fault will be updated as soon as more information is available.
[INTERNAL]
Ticket now off hold. Please action."
Fixed! Go to the fix.
Re: Question 159254097
06-10-2017 4:44 PM
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Essentially when you raise a fault and our testing finds a issue it automatically raises it to our suppliers at which point it's automatically put on hold awaiting updates from our supplier.
Once we've received a update it's then released from hold to be picked up by our faults team.
With regards to your current issue it looks like a engineer visit will be required. Can you respond to the text I've sent and we'll get that picked up as soon as possiblr.
Re: Question 159254097
06-10-2017 5:23 PM
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Thanks Matthew for the prompt response!
As per the text, next week is good all day Monday to Wednesday. Then Thurs & Friday AM.
Cheers, Nick
Re: Question 159254097
09-10-2017 4:04 PM
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Is there yet any sign of a visit from a BTOR engineer?
Re: Question 159254097
10-10-2017 1:22 PM - edited 10-10-2017 1:24 PM
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12-10-2017 7:13 AM
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Thanks M. Yes, one of your colleagues kindly arranged it via your excellent live chat service. PN just keeps getting better.
Re: Question 159254097
14-10-2017 4:17 PM
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- Re: Question 159254097