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Question #158178979

rongtw
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Question #158178979

can i have a explanation ?   after  weekend of  16 - 17 09/17 when there was a odd slowdown for a lot of customers  my 80/20

dropped to  8/12 ?  on the monday  18th it sort of came back to 50/12 .

so i went through the troubleshooter and got this "Our tests have found a fault with your broadband service."

after a few days of bad internet speeds , " The next action on your Contact Us Ticket is due on Saturday 23rd September at 6:00am"

anyhow speeds are up and down from 50/12 to 20/8 and varying Undecided

today i checked my ticket and got a test result no fault found ?

Test Outcome

  Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 86.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ; 00:00 to 23:45
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-09-12T09:00:00

it says service not impacted ?  but BT speed test just now Sad  and thats not impacted ?

Capture25 09.PNG

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17 REPLIES
khaled35
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Re: Question #158178979

@rongtw you're not alone mate:

 

 plusnet.PNG

rongtw
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Re: Question #158178979

wondering if this has still not been sorted , as there was no reply from PN ?

https://community.plus.net/t5/Plusnet-Feedback/Slow-Download-Speeds-many-reports-but-nothing-on-Serv...

 

@khaled35  whats your postcode ?  i am in west Yorkshire

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khaled35
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Re: Question #158178979

I'm just outside Edinburgh mate.

rongtw
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Re: Question #158178979

I am now awaiting a engineer date Thumbs Up  see what he cant find

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khaled35
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Re: Question #158178979

Had an engineer visit yesterday.  Issue still unresolved.  Hope you have better luck. 

 

 

rongtw
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Re: Question #158178979

am still waiting for engineer date

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khaled35
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Re: Question #158178979

@rongtw how are things looking on your end since the engineer visit?  I have another engineer coming in tomorrow (Tuesday).

 

 

rongtw
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Re: Question #158178979

@khaled35 Engineer came Friday  all his tests were ok .

But like he says my line from my house to the cabinet is all he tests , he suggested seeing the problem

The cause is within Plusnets network ? 

But i still get slowdowns Sad  and awaiting a reply from Plusnet since Friday Sad

test this morning SadCapturemonday 02 october.PNG

 

 

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
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Re: Question #158178979

Tried to watch BBC news and gave up Sad

monday  dinner time 02 10.PNG

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Corsair 750HXI Psu , Phanteks Enthoo pro case .
khaled35
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Re: Question #158178979

@rongtw just so that you don't feel alone, I just ran a test of my own

plusnet021017-1517.PNG

rongtw
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Re: Question #158178979

@khaled35  Just had a call from PN , they going to send another engineer a SFI special faults investigator Thumbs Up

see what he finds

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khaled35
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Re: Question #158178979

The engineer that came out to me today was an absolute plonk! I don't usually get annoyed with people easily but this guy was bang out of order.

 

He tested my line and told me I am sync'ing at 74Mbs.  I told him if I disconnect my modem and reconnect, I could achieve the same thing.  And so did his colleague before him.  The issue is that the speed gradually goes down to 2Mb over the course of a day.

 

He then went almost apocalyptic when I tried to run a second speed test while he was here.  I suggested that a speed test is merely a file download, similar to what I would do on any web page, but apparently he has been on broadband courses so he knows better.  After that, it got very awkward to even speak to him.

 

I'll monitor my speed over the course of the day and see what happens.

Plusnet Help Team
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Re: Question #158178979

@rongtw Let us know how you get on

@khaled35 Sorry to hear about your experience with the engineer.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
khaled35
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Re: Question #158178979

@MatthewWheeler I'll put it this way, I regret making the man a coffee. THAT's how livid I am.