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Question #132616954..............Update required

Community Veteran
Posts: 1,291
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Question #132616954..............Update required

Hi,

 

The above question resulted in a fault being raised. According to the thread there should have been an update 3 days ago but nothing has come through. Could one of the EXCELLENT FORUM STAFF members please send a hastener??Angel

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Question #132616954..............Update required

I've just tested the line and it's in sync within the estimate range.

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,291
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: Question #132616954..............Update required

Thanks Chris, will do.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

Community Veteran
Posts: 1,291
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: Question #132616954..............Update required


Chris wrote:

I've just tested the line and it's in sync within the estimate range.

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.


I've done the test Chris. The download looks OK but I don't understand why my upload has halved. This occurred 2-3 weeks ago & from reading the forum, I don't seem to be alone with this problem.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Question #132616954..............Update required

Your line is provisioned correctly, so that's not the cause. The sync on the upload has dropped to below the estimate, the next step would be to book an engineer to investigate so I'll update the ticket with this information.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,291
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: Question #132616954..............Update required

Thanks Chris, I've replied to your update & provided my dates/ times of availability. Your assistance is much appreciated.

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Question #132616954..............Update required

I'm just booking that now, I'll confirm the date on the ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff