Question #132616954..............Update required
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Question #132616954..............Update required
07-09-2016 11:47 AM
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Hi,
The above question resulted in a fault being raised. According to the thread there should have been an update 3 days ago but nothing has come through. Could one of the EXCELLENT FORUM STAFF members please send a hastener??
Re: Question #132616954..............Update required
07-09-2016 12:42 PM
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I've just tested the line and it's in sync within the estimate range.
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
Re: Question #132616954..............Update required
on 07-09-2016 3:40 PM - last edited on 07-09-2016 6:46 PM by Strat
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Thanks Chris, will do.
Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules
Re: Question #132616954..............Update required
07-09-2016 3:45 PM
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@Chris wrote:
I've just tested the line and it's in sync within the estimate range.
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
I've done the test Chris. The download looks OK but I don't understand why my upload has halved. This occurred 2-3 weeks ago & from reading the forum, I don't seem to be alone with this problem.
Re: Question #132616954..............Update required
07-09-2016 4:11 PM
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Your line is provisioned correctly, so that's not the cause. The sync on the upload has dropped to below the estimate, the next step would be to book an engineer to investigate so I'll update the ticket with this information.
Re: Question #132616954..............Update required
on 07-09-2016 6:44 PM - last edited on 07-09-2016 6:51 PM by Strat
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Thanks Chris, I've replied to your update & provided my dates/ times of availability. Your assistance is much appreciated.
Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules
Re: Question #132616954..............Update required
08-09-2016 12:25 PM
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I'm just booking that now, I'll confirm the date on the ticket.
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