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Question #127948569

stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

Question #127948569

Raised on Sunday Evening around 9pm - almost 48hrs later and no update from Support.

 

Angry

7 REPLIES
Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Question #127948569

Sadly it's 72 hrs for support to reply to tickets raised and that's if they do, sometimes it requires given them a nudge 

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Question #127948569

Looking at the fault ticket, it's been reported as an intermittent connection. We're not seeing a large number of disconnects over the last few days. There were a few on Saturday/Sunday but it's been generally stable since then. Are you still having the same issues?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

Re: Question #127948569

The Sam Knows graphs have settled down, however my IP Profile is a bit on the low side.  BTO has set my

IP Profile at 70.99, I am seeing a higher MDR, so should be able to get an IP Profile of 76mbs as I was with BT Infinity 2

6. Data rate: 19999 / 73338
7. Maximum data rate: 28150 / 73408
8. Noise margin: 14.9 / 6.4
9. Line attenuation: 17.2 / 15.1
10. Signal attenuation: 17.3 / 15.1

 

Can you please  therefore adjust my IP Profile, thanks

 

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Question #127948569

Your IP profile is correct, the *sync* speed dictates the profile. As you're synced at 73338, a profile of 70.9Mb/s is correct as the profile is 96.7% of the sync speed.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

Re: Question #127948569

Will it naturally increase or can something be done to give me what I was getting with BT Infinity 2 ?

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Question #127948569

it may increase, however it may also decrease. I'm afraid that as it's well inside the estimate range there is little we can do.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

Re: Question #127948569

Thanks. Lets hope it increases.  I've looked at my Sam knows graph for this time last year and I am getting the same speed as then and after 3 weeks the IP reset upwards and I enjoyed 2 occasions where I was maxed out - 74.29 on 24/11 & 74.05 on 28/5 - I can hope Wink