Question #127948569

[#1]

Raised on Sunday Evening around 9pm - almost 48hrs later and no update from Support.

[#2]

Sadly it's 72 hrs for support to reply to tickets raised and that's if they do, sometimes it requires given them a nudge 

[#3]

Looking at the fault ticket, it's been reported as an intermittent connection. We're not seeing a large number of disconnects over the last few days. There were a few on Saturday/Sunday but it's been generally stable since then. Are you still having the same issues?

[#4]

The Sam Knows graphs have settled down, however my IP Profile is a bit on the low side.  BTO has set my

IP Profile at 70.99, I am seeing a higher MDR, so should be able to get an IP Profile of 76mbs as I was with BT Infinity 2

6. Data rate:	19999 / 73338
7. Maximum data rate:	28150 / 73408
8. Noise margin:	14.9 / 6.4
9. Line attenuation:	17.2 / 15.1
10. Signal attenuation:	17.3 / 15.1

Can you please  therefore adjust my IP Profile, thanks

[#5]

Your IP profile is correct, the *sync* speed dictates the profile. As you're synced at 73338, a profile of 70.9Mb/s is correct as the profile is 96.7% of the sync speed.

[#6]

Will it naturally increase or can something be done to give me what I was getting with BT Infinity 2 ?

[#7]

it may increase, however it may also decrease. I'm afraid that as it's well inside the estimate range there is little we can do.

[#8]

Thanks. Lets hope it increases.  I've looked at my Sam knows graph for this time last year and I am getting the same speed as then and after 3 weeks the IP reset upwards and I enjoyed 2 occasions where I was maxed out - 74.29 on 24/11 & 74.05 on 28/5 - I can hope