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Question #103100464

Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: 21-01-2013

Question #103100464

Can someone please give this ticket a nudge, it was released from hold on Saturday and nothing has been added since.
I've been suffering terrible speeds in the evenings for two weeks now and so fare the ticket support system has achieved nothing other than to agree there is a fault.
Please can I have some action on this.
19 REPLIES
Community Gaffer
Community Gaffer
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Registered: 05-04-2007

Re: Question #103100464

I'll give them a nudge.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
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Re: Question #103100464

thanks Chris,
I'm hoping the problem may have been fixed, it's a bit early in the day yet but my ping graph is looking encouraging. I believe BT did some work in a near by exchange last night, not my local exchange but I'm guessing it's the next hop in the route.  -- fingers crossed.
Community Veteran
Posts: 1,841
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Registered: 21-01-2013

Re: Question #103100464

I was wrong, it's not fixed and the evening slowdown has already started.


And still no reply.  Undecided
Community Veteran
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Registered: 21-01-2013

Re: Question #103100464

Finally got a reply this afternoon.
Plusnet require a BT visit, I don't see how that will help when I'm getting a slowdown every evening during peak times -- outside BT's working hours.
My modem line stats, which I monitored 24/7, show no problems -- to me it looks very much like congestion somewhere on BT's network.
I'm not convinced PN support have properly considered this fault and I can see this dragging on and on, it's already been 2 weeks, is it possible for someone to review this ticket.

Super fast fibre broadband.


Community Veteran
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Registered: 27-10-2012

Re: Question #103100464

Which exchange are you on?
Community Veteran
Posts: 1,841
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Registered: 21-01-2013

Re: Question #103100464

@AndyH,
Answered by PM.
Community Veteran
Posts: 1,841
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Registered: 21-01-2013

Re: Question #103100464

Is it possible to recheck the status of my VP.
SFBB00010650 was originally listed as "amber" and after a few days changed to "blue".
I know there is other VP's at the exchange marked as "amber" so could this be the problem?
Community Veteran
Posts: 1,841
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Fixes: 6
Registered: 21-01-2013

Re: Question #103100464

How my speed changed during the day:
8:24am

13:06pm

14:20pm

16:50pm

18:11pm

19:49pm

20:42pm

22:01pm
A new low -- 1.3Mbps downstream.  Angry

BT Tap3 test.

This is one of the better days and it's been going on every evening for over two weeks now. Come on Plusnet please lets have some action on this, your ticket support system, so far, has been even slower than my fibre broadband.  Shocked
Community Gaffer
Community Gaffer
Posts: 17,665
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Registered: 05-04-2007

Re: Question #103100464

Quote from: npr
Is it possible to recheck the status of my VP.
SFBB00010650 was originally listed as "amber" and after a few days changed to "blue".
I know there is other VP's at the exchange marked as "amber" so could this be the problem?

As your VP is blue (from the latest report) then it shouldn't be, however the faults team earlier on in the ticket did ask for this to be double checked. There are 3 out of the 8 VPs at your exchange showing as AMBER, but as you aren't on one of these it *shouldn't* be causing the issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
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Registered: 21-01-2013

Re: Question #103100464

Thanks chris, we'll have to see what the BT visit gives.
Can you please give this ticket another nudge, the last reply took 5 days, thing's seem to be moving exceptionally slow.
Community Veteran
Posts: 1,841
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Registered: 21-01-2013

Re: Question #103100464

Can someone at Plusnet please take ownership of this issue.
The ticket is getting nowhere very slowly, come on Plusnet you can do better than this.
Plusnet Help Team
Plusnet Help Team
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Registered: 24-07-2014

Re: Question #103100464

I've asked one of the faults team to try and take a little ownership of this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Re: Question #103100464

Thanks Tony,
It's not just the evening slowdown anymore, now the schools are on holiday it's a all day slowdown.  Angry
1:16pm on a Tuesday afternoon and getting less than 5Mbps on Plusnet's super fast broadband.

Plusnet Help Team
Plusnet Help Team
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Registered: 24-07-2014

Re: Question #103100464

I wanted to take this on myself, but due to current workstack I wouldn't really be giving you the service you deserve, hence me asking faults.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team