Question #103100464

[#1]

Can someone please give this ticket a nudge, it was released from hold on Saturday and nothing has been added since.
I've been suffering terrible speeds in the evenings for two weeks now and so fare the ticket support system has achieved nothing other than to agree there is a fault.
Please can I have some action on this.

[#2]

I'll give them a nudge.

[#3]

thanks Chris,
I'm hoping the problem may have been fixed, it's a bit early in the day yet but my ping graph is looking encouraging. I believe BT did some work in a near by exchange last night, not my local exchange but I'm guessing it's the next hop in the route.  -- fingers crossed.

[#4]

I was wrong, it's not fixed and the evening slowdown has already started.


And still no reply. 

[#5]

Finally got a reply this afternoon.
Plusnet require a BT visit, I don't see how that will help when I'm getting a slowdown every evening during peak times -- outside BT's working hours.
My modem line stats, which I monitored 24/7, show no problems -- to me it looks very much like congestion somewhere on BT's network.
I'm not convinced PN support have properly considered this fault and I can see this dragging on and on, it's already been 2 weeks, is it possible for someone to review this ticket.

Super fast fibre broadband.

[#6]

Which exchange are you on?

[#7]

@AndyH,
Answered by PM.

[#8]

Is it possible to recheck the status of my VP.
SFBB00010650 was originally listed as "amber" and after a few days changed to "blue".
I know there is other VP's at the exchange marked as "amber" so could this be the problem?

[#9]

How my speed changed during the day:
8:24am

13:06pm

14:20pm

16:50pm

18:11pm

19:49pm

20:42pm

22:01pm
A new low -- 1.3Mbps downstream.  

BT Tap3 test.

This is one of the better days and it's been going on every evening for over two weeks now. Come on Plusnet please lets have some action on this, your ticket support system, so far, has been even slower than my fibre broadband.  

[#10]

Quote from: npr

Is it possible to recheck the status of my VP. SFBB00010650 was originally listed as "amber" and after a few days changed to "blue". I know there is other VP's at the exchange marked as "amber" so could this be the problem?

As your VP is blue (from the latest report) then it shouldn't be, however the faults team earlier on in the ticket did ask for this to be double checked. There are 3 out of the 8 VPs at your exchange showing as AMBER, but as you aren't on one of these it *shouldn't* be causing the issue.

[#11]

Thanks chris, we'll have to see what the BT visit gives.
Can you please give this ticket another nudge, the last reply took 5 days, thing's seem to be moving exceptionally slow.

[#12]

Can someone at Plusnet please take ownership of this issue.
The ticket is getting nowhere very slowly, come on Plusnet you can do better than this.

[#13]

I've asked one of the faults team to try and take a little ownership of this for you.

[#14]

Thanks Tony,
It's not just the evening slowdown anymore, now the schools are on holiday it's a all day slowdown. 
1:16pm on a Tuesday afternoon and getting less than 5Mbps on Plusnet's super fast broadband.

[#15]

I wanted to take this on myself, but due to current workstack I wouldn't really be giving you the service you deserve, hence me asking faults.