Question #103100464
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Question #103100464
Question #103100464
13-05-2015 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been suffering terrible speeds in the evenings for two weeks now and so fare the ticket support system has achieved nothing other than to agree there is a fault.
Please can I have some action on this.
Re: Question #103100464
13-05-2015 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Question #103100464
13-05-2015 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Question #103100464
13-05-2015 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Question #103100464
14-05-2015 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet require a BT visit, I don't see how that will help when I'm getting a slowdown every evening during peak times -- outside BT's working hours.
My modem line stats, which I monitored 24/7, show no problems -- to me it looks very much like congestion somewhere on BT's network.
I'm not convinced PN support have properly considered this fault and I can see this dragging on and on, it's already been 2 weeks, is it possible for someone to review this ticket.
Super fast fibre broadband.
Re: Question #103100464
14-05-2015 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Question #103100464
14-05-2015 7:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Answered by PM.
Re: Question #103100464
15-05-2015 10:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
SFBB00010650 was originally listed as "amber" and after a few days changed to "blue".
I know there is other VP's at the exchange marked as "amber" so could this be the problem?
Re: Question #103100464
15-05-2015 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
8:24am
13:06pm
14:20pm
16:50pm
18:11pm
19:49pm
20:42pm
22:01pm
A new low -- 1.3Mbps downstream.
BT Tap3 test.
Re: Question #103100464
16-05-2015 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: npr Is it possible to recheck the status of my VP.
SFBB00010650 was originally listed as "amber" and after a few days changed to "blue".
I know there is other VP's at the exchange marked as "amber" so could this be the problem?
As your VP is blue (from the latest report) then it shouldn't be, however the faults team earlier on in the ticket did ask for this to be double checked. There are 3 out of the 8 VPs at your exchange showing as AMBER, but as you aren't on one of these it *shouldn't* be causing the issue.
Re: Question #103100464
16-05-2015 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you please give this ticket another nudge, the last reply took 5 days, thing's seem to be moving exceptionally slow.
Re: Question #103100464
26-05-2015 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The ticket is getting nowhere very slowly, come on Plusnet you can do better than this.
Re: Question #103100464
26-05-2015 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Question #103100464
26-05-2015 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Question #103100464
26-05-2015 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Question #103100464