Query: leaving plusnet
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Query: leaving plusnet
04-06-2017 11:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My contract runs out this month and I'm currently looking around for alternative isp's.
my question: How do I leave plusnet? Do I just sign up to another isp and they do it or do I have to email/phone plusnet and state I'm leaving?
I won't hammer plusnet too much, most of the time with them as been good or ok, but the last few months has been a shambles, the connection is dire and they say it's a line problem and BT say the line is fine.
So.. off I go to pastures new and hope the issue is cleared.
Fixed! Go to the fix.
05-06-2017 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As you will be out of the minimum term of the contract soon, all you do is sign up with a new provider. The new supplier will take care of all the details for you and handle any interactions with Plusnet on your behalf.
Do not contact Plusnet as this may cause issues with the switch.
Re: Query: leaving plusnet
05-06-2017 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you!
Re: Query: leaving plusnet
05-06-2017 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're thinking of leaving us.
In addition to what SpendLessTime has advised, anything I can assist with to help keep you as a customer?
Testing your line is showing as a sync of 40 Mb/s and no drops for almost 1 month.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0003 |
Description | No problem found, OAM test is not currently supported on this line. |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 2.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 124.2 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Very Good |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off |
Re: Query: leaving plusnet
05-06-2017 10:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's interesting Gandalf..or should I say Mr Flanders?
Looking at a recent thread I made and a post on page 2 by one of the staff
https://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Fibre/thread-id/55191/page/2
Shows that there is an error on the line, now I've not had BT out as I can't afford their silly £120+ callout fee, but looking at the info you listed, that error is gone?
Which leads me to wonder if it's gone, why the heck is my connection still ghastly. Had to quit playing a game with a mate on my PS4 today as the connection was terrible and facetime.. impossible, 4 calls by my mum in the space of 5 mins and only 1 call was 'viewable' and even that was freezing up, breaking up into pixels (if you get my meaning) and stuttering so we could barely make out what each was saying.
I cannot understand why I'm having so many issues if your info says everything is hunky dory. I'm tempted to change routers but I really can't be dealing with all the hassle of it right now. (I'm currently using your home hub)
quite frankly I'm at a loss.
Re: Query: leaving plusnet
05-06-2017 10:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How are you connecting to the router - wired or WiFi?
Your line stats are showing no issue, I suspect via WiFi, and so lots you could do to make sure you are getting the best from your service. Not sure why people get phone from one company, and broadband from another, its so much harder to track down an issue.
Re: Query: leaving plusnet
06-06-2017 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi-diddly-ho community-rino
Looking at a recent thread I made and a post on page 2 by one of the staffhttps://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Fibre/thread-id/55191/page/2
Shows that there is an error on the line, now I've not had BT out as I can't afford their silly £120+ callout fee, but looking at the info you listed, that error is gone?
It appears so. It could be the fault fixed itself or an engineer working on another line inadvertently fixed it.
Which leads me to wonder if it's gone, why the heck is my connection still ghastly. Had to quit playing a game with a mate on my PS4 today as the connection was terrible and facetime.. impossible, 4 calls by my mum in the space of 5 mins and only 1 call was 'viewable' and even that was freezing up, breaking up into pixels (if you get my meaning) and stuttering so we could barely make out what each was saying.I cannot understand why I'm having so many issues if your info says everything is hunky dory. I'm tempted to change routers but I really can't be dealing with all the hassle of it right now. (I'm currently using your home hub)
quite frankly I'm at a loss.
Sorry to hear you're still having problems.
@Mustrum wrote:
How are you connecting to the router - wired or WiFi?
Re: Query: leaving plusnet
06-06-2017 9:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Mustrum wrote:
How are you connecting to the router - wired or WiFi?
Your line stats are showing no issue, I suspect via WiFi, and so lots you could do to make sure you are getting the best from your service. Not sure why people get phone from one company, and broadband from another, its so much harder to track down an issue.
I use both wired and wifi, tbh I dislike wifi as I think it's crappy and not as secure as wired so my desktop only uses wired, however my laptop uses wifi and obviosuly my ipad can only use wifi. My ps4 uses wired too and that also suffers from problems, not only bad download speeds but problems gaming online.
Re: Query: leaving plusnet
11-06-2017 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I wonder if the problem is the slow upstream speed you have.
When you move, a supplier which offers 55/10 might be a better choice. When I had ADSL it was saturating the uplink that made stuff work very badly.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Query: leaving plusnet