Query about upgrading account

[#1]

Sorry to jump in here, but I've just done the same upgrade (in order to get better upload speeds) and I've been put on a new 18 month contract 

THIS IS YOUR CURRENT BROADBAND PACKAGE

Unlimited Fibre Extra

£19.99^◊
per month

• Unlimited Usage Allowance
• You've 17 months left of your 18 contract

[#2]

@theberaneks

I've sorted that for you now, can you check again?

[#3]

Thanks @Gandalf - but it's still showing "You've 17 months left of your 18 contract" on the Product Change page for me...

[#4]

Oh wait...a case of overactive web page caching perhaps...I browsed around a bit more then was prompted to login. On going back I no longer see the contract period.

[#5]

*Phew*

[#6]

How long should I expect the upgrade to take effect, as I still seem to be on the 40/2 profile...? I got the email from Plusnet saying the product change had completed on August 31st.

Does the router need a reboot?

[#7]

It looks like the regrade order hasn't quite completed yet.

We'd expect to receive an update by Monday, apologies for the inconvenience caused.

[#8]

Thanks @Gandalf I'll await a further update on Monday.

[#9]

No problems, let us know how it goes

[#10]

Tuesday evening and no update from Plusnet and no apparent change in my profile either. 

[#11]

Sorry about the lack of updates.

I've just added a bit of info over to this ticket for you.

[#12]

Thank you, you've saved me the time I would have spent today on the phone to get a ticket opened, given there was still no change.

[#13]

No problems, let us know how the upgrade goes.

[#14]

Well, the upgrade is not going so well, 20 days from the upgrade and still on the old profile. Furthermore, I've been without Internet since Monday night when a brief powercut caused the router to reset, at which point the router failed to connect.

DSL synced, but apparently an authentication/login issue.

[#15]

It looks like the upgrade order is stuck which is possibly causing the authentication problem. I can see this is being dealt with by my colleagues of our complaints team. They'll get back to you as soon as we receive more info.