Puzzled about line profile
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Puzzled about line profile
20-11-2016 12:44 PM
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Many thanks
Re: Puzzled about line profile
23-11-2016 9:10 AM
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I would be grateful if CSC could provide the required information. It appears from other posts I am not the only one having these kinds of sporadic issues.
Re: Puzzled about line profile
23-11-2016 7:06 PM - edited 23-11-2016 7:07 PM
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Sorry that your thread hasn't been picked up yet and to hear about the problems you are experiencing.
If you private message me with your username I will be happy to provide answers when I am back in the office this Friday.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Puzzled about line profile
25-11-2016 10:48 AM
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Thank you for your patience.
Looking into your account, I can see that your service is still provisioned on the shared network.
Testing your broadband, the circuit is in sync at 79.9/20 still, the order hasn't been placed yet to move your service to 55/10 or our new dedicated network. This should be done in due course as we are slowly migrating our customers across, in batches.
Your account is set to 55/10 so I would expect your speeds to be capped at that level. If you are experiencing throughput issues and you're using a wired connection, I'd recommend reporting this to us at http://faults.plus.net
I hope this helps
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Re: Puzzled about line profile
25-11-2016 11:35 AM
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- Re: Puzzled about line profile