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Ps4 disconnects if another device connects to router

Emmaxoxo
Newbie
Posts: 1
Registered: 12-02-2018

Ps4 disconnects if another device connects to router

Hi im new to plusnet fiber every thing was fine for first couple of days but now for some reason when my son is on his ps4 and some other device like our mobiles or fire stick connect my sons ps4 gets disconnected and wont connected until the other device is disconnected has anyone got any ideas what could be causing this
1 REPLY
BrightonRock
Pro
Posts: 255
Thanks: 80
Fixes: 5
Registered: 09-04-2016

Re: Ps4 disconnects if another device connects to router

Welcome to the forum @Emmaxoxo

Unfortunately this could be down to all sorts of things. Next time that it happens, it would be worth looking at the Hub to see what lights are on; that will help work out whether it is a problem with the line or with your wifi.

If the internet connection is still working then it is (probably) a wifi issue. Have a look at https://www.plus.net/help/broadband/getting-the-best-wifi-signal/ .

That said, there is a known issue with the Hub for some people. It is broadcasting on 2 frequencies. Some equipment gets confused if both frequencies have the same name. The way around this is to give each a different name. There is an explanation of how to do this in this link:  https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

Normally this problem shows up with connections dropping rather than the symptoms that you are reporting but it may be worth trying splitting the frequencies to see if it helps. If it doesn't help, please come back here.