A rather disgruntled customer here... thought I would try and get some sense out of the forum rather than ringing (again)
Moved house over a week ago, and took my fibre service with me to my new address. Gave plusnet plenty of notice of this, and plusnet advised a date to install the service at the new address. Booked the day off work (cost me over £150 in lost income) as I was told over the phone and by post that I needed to be in incase the engineer needed access to the property. Noone turned up.
Rang customer services who couldn't really help, apart from to tell me that the date had changed to the following week, and no one had thought to tell me. I was then also told I needn't have taken the day off work anyway!!
So, im left out of pocket and still without internet at home for another week...
Thought plusnet were supposed to be market leading in customer service! I disagree.... and their UK call centres who - as the adverts say 'are there to get things sorted' cant. They also can't put you through to the right people, or get them to call you back.
