Showing results for 
Search instead for 
Did you mean: 

Provisioned wrong?

Posts: 7
Registered: ‎19-11-2013

Provisioned wrong?

I've just had a fibre line go live with Plusnet and although the line is synced at:
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 79987 19999

All my speed tests top out at 38Mbps down and 17Mbps up.
Am I correct in assuming that plusnet have incorrectly provisioned me on the 40/20 package? I spoke to an online support agent who said they had re-provisioned to 80/20.
I've rebooted my HG612 and router but no change.
Hoping someone from plusnet sees this!

Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Provisioned wrong?

Hi Huw,
This all depends on which package you have with us. You were on Fibre Unlimited before the move. Now I see we need to change you over to Unlimited Extra. I'll do that now.
Please reboot in 5 minutes time Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team