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Profile

soulza
Newbie
Posts: 1
Registered: 30-10-2014

Profile

hi just joined other day , my upstream is half of what it should can i have this looked at please, i believe this is profiled wrong and not a fault.
3 REPLIES
jtk
Dabbler
Posts: 20
Registered: 26-10-2014

Re: Profile

If you look at some of the other messages here, you will see this is a common complaint. I have recently seen a statement in some of Plusnets blurb that it could take a while for the profile to be set ( 2 days I think was mentioned ). However if you ring the support number, they will do it while you are on the phone.
You may also get a response from one of the guys here who can do the same thing.
Community Veteran
Posts: 1,412
Thanks: 4
Registered: 29-01-2009

Re: Profile

Upstream speeds aren't governed by a profile in the same way downstream ones are, so don't generally suffer from the common "profile not updated" issue after installation of FTTC.
If there is a difference, it will need investigating further
OP: if you wish for any of your fellow users to offer help, you'll need to give a few more details of what you know, what you expect, and what you've tried to check/fix things.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Plusnet Help Team
Plusnet Help Team
Posts: 13,017
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: Profile

Hi soulza,
You're hunch was right. I've just updated some settings on your account (the "provisioned product") which was set incorrectly.
Sorry about that!
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team