Profile

[#1]

hi just joined other day , my upstream is half of what it should can i have this looked at please, i believe this is profiled wrong and not a fault.

[#2]

If you look at some of the other messages here, you will see this is a common complaint. I have recently seen a statement in some of Plusnets blurb that it could take a while for the profile to be set ( 2 days I think was mentioned ). However if you ring the support number, they will do it while you are on the phone.
You may also get a response from one of the guys here who can do the same thing.

[#3]

Upstream speeds aren't governed by a profile in the same way downstream ones are, so don't generally suffer from the common "profile not updated" issue after installation of FTTC.
If there is a difference, it will need investigating further
OP: if you wish for any of your fellow users to offer help, you'll need to give a few more details of what you know, what you expect, and what you've tried to check/fix things.

[#4]

Hi soulza,
You're hunch was right. I've just updated some settings on your account (the "provisioned product") which was set incorrectly.
Sorry about that!