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Profile
30-10-2014 4:50 PM
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hi just joined other day , my upstream is half of what it should can i have this looked at please, i believe this is profiled wrong and not a fault.
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Re: Profile
30-10-2014 8:05 PM
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If you look at some of the other messages here, you will see this is a common complaint. I have recently seen a statement in some of Plusnets blurb that it could take a while for the profile to be set ( 2 days I think was mentioned ). However if you ring the support number, they will do it while you are on the phone.
You may also get a response from one of the guys here who can do the same thing.
You may also get a response from one of the guys here who can do the same thing.
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Re: Profile
30-10-2014 10:16 PM
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Upstream speeds aren't governed by a profile in the same way downstream ones are, so don't generally suffer from the common "profile not updated" issue after installation of FTTC.
If there is a difference, it will need investigating further
OP: if you wish for any of your fellow users to offer help, you'll need to give a few more details of what you know, what you expect, and what you've tried to check/fix things.
If there is a difference, it will need investigating further
OP: if you wish for any of your fellow users to offer help, you'll need to give a few more details of what you know, what you expect, and what you've tried to check/fix things.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
Message 3 of 4
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Re: Profile
01-11-2014 10:04 AM
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Message 4 of 4
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