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Profile update request

captainlongley
Newbie
Posts: 1
Registered: 21-06-2017

Profile update request

Hi,

The Plusnet speed profile on my Fibre connection is lower than it should be. Please can you raise it to 40 Mb, like you have done for others in the same situation. Please see screenshots below. Thanks in advance.

 btdslchecker.pngmodemstats.png

 btipprofile.png

plusnetprofile.png

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Profile update request

Hi there, I've done this for you however as you're on our new network the profile we hold is irrelevant and doesn't restrict your speeds at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff