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Profile update request

Peebles
Hooked
Posts: 9
Thanks: 1
Registered: 18-06-2013

Profile update request

Hi,
As G.INP is rolling out at the moment, my cab was updated 3 days ago. As expected, this caused a modem re-sync:

After this my Plusnet profile was reduced from 80 Mb to 65.4 Mb.
Please can you change the profile back to 80 Mb. Many thanks.
Before:

After:
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,619
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: Profile update request

That's been updated for you now.
If you log into your router and disconnect then reconnect your PPP session you should see a increase.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Peebles
Hooked
Posts: 9
Thanks: 1
Registered: 18-06-2013

Re: Profile update request

Many thanks for your quick response. I have restarted the PPP session and the speeds are back up, but not quite as fast as before.
I see that my profile is now 78 Mb.
Can it be set to 80 Mb like it was before? My line handled it fine and it does make a noticable difference (as discussed here).
Thanks!
mlmclaren
Grafter
Posts: 855
Registered: 04-12-2014

Re: Profile update request

Hi
I have a similar issue, my line profile has been reduced to 55mb from 78mb can it be reversed please!
Plusnet Help Team
Plusnet Help Team
Posts: 5,619
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: Profile update request

@Peebles
That's the highest the profile can go I'm afraid. We can't set that any higher
@mlmclaren
As per your other thread your profiles are matching. Your issue is with the actual sync speed rather then the profiles
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Profile update request

As the original question has been answered the subsequent posts have been split off and merged with mlmclaren's original thread http://community.plus.net/forum/index.php/topic,137362.0.html
This topic is now locked