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Profile speed should be higher

mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Profile speed should be higher

Can my profile been given a nudge please showing as 45.2 but download tests show about 20mb down and 10mb up
I used to get high 50s early 60s down and 15 to 17 up
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Profile speed should be higher

Your profile is correct at 45.2Mbps, have you tried a single disconnect/reconnect?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Profile speed should be higher

My profile is way lower than what it should be used to be in the high 60s
speedtest results are poor on download used to be in the 50s and 60s and upload about 16
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Profile speed should be higher

after a restart this morning
better but still not what i had been getting before
Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 789
Fixes: 171
Registered: 25-03-2015

Re: Profile speed should be higher

The profile on our side is correct, however it does look like the sync speeds are a little low.
I'd recommend going through troubleshooting and raising a fault at http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mojorisin
Grafter
Posts: 111
Registered: 31-07-2007

Re: Profile speed should be higher

Ran the BT test results show speeds should be higher
plusnet ticket number 123054431
attached BT test

IP Profile for the line showing as 45.4 this is far too low usually high 60s
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Profile speed should be higher

This either a fault, or possibly crosstalk. I hope it's a line fault, have plusnet tested the line for faults?
Raspberry Pi enthusiast!
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Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 789
Fixes: 171
Registered: 25-03-2015

Re: Profile speed should be higher

When I checked the line on my previous message it didn't flag up any faults but the sync speed was around 45.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team