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Profile speed should be higher

mojorisin
Grafter
Posts: 111
Registered: ‎31-07-2007

Profile speed should be higher

Can my profile been given a nudge please showing as 45.2 but download tests show about 20mb down and 10mb up
I used to get high 50s early 60s down and 15 to 17 up
7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Profile speed should be higher

Your profile is correct at 45.2Mbps, have you tried a single disconnect/reconnect?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
mojorisin
Grafter
Posts: 111
Registered: ‎31-07-2007

Re: Profile speed should be higher

My profile is way lower than what it should be used to be in the high 60s
speedtest results are poor on download used to be in the 50s and 60s and upload about 16
mojorisin
Grafter
Posts: 111
Registered: ‎31-07-2007

Re: Profile speed should be higher

after a restart this morning
better but still not what i had been getting before
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Profile speed should be higher

The profile on our side is correct, however it does look like the sync speeds are a little low.
I'd recommend going through troubleshooting and raising a fault at http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
mojorisin
Grafter
Posts: 111
Registered: ‎31-07-2007

Re: Profile speed should be higher

Ran the BT test results show speeds should be higher
plusnet ticket number 123054431
attached BT test

IP Profile for the line showing as 45.4 this is far too low usually high 60s
etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: Profile speed should be higher

This either a fault, or possibly crosstalk. I hope it's a line fault, have plusnet tested the line for faults?
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HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Profile speed should be higher

When I checked the line on my previous message it didn't flag up any faults but the sync speed was around 45.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet