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Profile speed dropped

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Dabbler
Posts: 22
Thanks: 6
Registered: ‎19-09-2014

Re: Profile speed dropped

@Gandalf - Thanks, it is appreciated Smiley

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Plusnet Help Team
Plusnet Help Team
Posts: 17,529
Thanks: 5,459
Fixes: 921
Registered: ‎21-04-2017

Re: Profile speed dropped

No problem, let us know if there's anything else we can help with in the meantime

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Plusnet Help Team
Plusnet Help Team
Posts: 17,529
Thanks: 5,459
Fixes: 921
Registered: ‎21-04-2017

Re: Profile speed dropped

@fwdlink As a delayed update, our suppliers have advised that this has been investigated and have confirmed that there is no packet loss seen on the S-VLAN you’re on. They’ve raised this to their systems team to identify why the tests are incorrectly reporting packet loss on your line and to have the algorithms of the test amended. 

With this in mind it’s a bit puzzling as to why your throughput is still hovering around 67mbps but there’s no more investigation we can do as the next step to progress the fault is by arranging an engineer visit which may not be a good idea as your speeds are still within expectations. 

I’d recommend keeping an eye on things and let us know if your speeds drop further. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 22
Thanks: 6
Registered: ‎19-09-2014

Re: Profile speed dropped

@Gandalf - just popping back in to say thanks, router resynced today at 29078Kbps, so pretty big improvement.

Thanks Smiley
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Plusnet Help Team
Plusnet Help Team
Posts: 17,529
Thanks: 5,459
Fixes: 921
Registered: ‎21-04-2017

Re: Profile speed dropped

Cheers for the post back @armageus no problem that's a good to see Thumbs_Up

Let me know if you need help with anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 24
Thanks: 7
Registered: ‎27-11-2017

Re: Profile speed dropped

Hi @Gandalf  Unfortunately I'm back...

I'm still stuck with a throughput of 67Mbps, however the line is very stable, the last resync done about 16 days ago was me restarting the modem.

Basically I'm continually synced at 79999/20000, but stuck throughput at 67Mbps, however with one exception when you tweaked the profile you got me to 72Mbps but that lasted only about a week.

The PN dashboard says my sync is 72.1Mbps but that's been stuck that way for a couple months now.

Can you look again at my line profile info on your end again please, something clearly isn't right, even with High Retransmission this is lower than I thought the ratio would be.  My DL has an G.INP of 55 applied, so assume this is Retransmission High.  Unfortunately my neighbor is a very bad cross-talker which is why I see sunch a high number applied, when she's offline I see the stats recover big time and if I wait 24-48 hrs and resync I usually get 47-49 applied as G.INP.

 

Here's my stats from the modem, would appreciate you looking at the profile please:

Stats recorded 28 Dec 2019 16:46:38

DSLAM type / SW version:	BDCM:0xa48c (164.140) / v0xa48c
Modem/router firmware:  	AnnexA version - A2pv6F039v.d26a
DSL mode:               	VDSL2 Profile 17a
Status:                 	Showtime
Uptime:                 	16 days 4 hours 52 min 52 sec
Resyncs:                	1 (since 12 Dec 2019 01:13:33)
			
				Downstream	Upstream
Line attenuation (dB):  	11.9		0.0
Signal attenuation (dB):	Not available on VDSL2		
Connection speed (kbps):	79999		20000
SNR margin (dB):        	4.8		7.8
Power (dBm):            	13.9		-1.9
Interleave depth:       	8		8
INP:                    	55.00		47.00
G.INP:                  	Enabled		Enabled
Vectoring status:       	5 (VECT_UNCONFIGURED)		

RSCorr/RS (%):          	1.1605		1179.7673
RSUnCorr/RS (%):        	0.0000		0.0000
ES/hour:                	0.18		5.66

Connection stats

xdslctl info --stats
xdslctl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    0
Last initialization procedure status:   0
Max:    Upstream rate = 23836 Kbps, Downstream rate = 84828 Kbps
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode(0x0)
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        4.8             7.8
Attn(dB):        11.9            0.0
Pwr(dBm):        13.9           -1.9

                        VDSL2 framing
                        Bearer 0
MSGc:           -6              -6
B:              162             97
M:              1               1
T:              0               0
R:              8               8
S:              0.0000          0.0000
L:              21128           5457
D:              8               8
I:              171             106
N:              171             106
Q:              8               8
V:              2               2
RxQueue:                135             39
TxQueue:                27              13
G.INP Framing:          18              18
G.INP lookback:         27              13
RRC bits:               24              24

 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,723
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Profile speed dropped

Hey @fwdlink,

Thanks for getting back in touch. 

I'm sorry to hear the steps @Gandalf previously took haven't lasted, after some discussion with him we can see your line is in sync at 80mbps, however, your IP profile appears to be around 70mbps and as you don't have a static IP address there won't be anything our side restricting your throughput.

The profile in your account should always be set at the IP profile and will only restrict your throughput if this profile is below the IP profile and you have a static IP address.

Unfortunately there's not much more we can do regarding a remote investigation without involving an engineer visit who may not be able to do anything about this. If you want us to arrange an engineer we'd be happy to, feel free to raise a fault to us here posting back and we'll pick this back up as soon as we can.

 

Thanks.

Moderators Note: Corrected some formatting

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Dabbler
Posts: 22
Thanks: 6
Registered: ‎19-09-2014

Re: Profile speed dropped

@Gandalf 

Could you possibly do a reset of my line again please.

 

I'm fairly sure I've found why my line got banded and limited originally and think it is currently banded again.

 

I had an air source heat pump installed last year, and the fairly large power cables for that were unfortunately installed within about 2 inches of the Phone drop wire (running in parallel for around 2-3 feet).

 

I've now had cabling redone to separate the phone and mains cables, so hopefully any interference from the stop/start mains use should be reduced.

 

Much appreciated, and hopefully won't need to bother you after that Smiley

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Plusnet Help Team
Plusnet Help Team
Posts: 787
Thanks: 132
Fixes: 38
Registered: ‎24-04-2017

Re: Profile speed dropped

Hi @armageus, thanks for getting in touch and I'm sorry to hear you're having speed issues as of recent.Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

 Ben Devine
 Plusnet Help Team
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Dabbler
Posts: 22
Thanks: 6
Registered: ‎19-09-2014

Re: Profile speed dropped

I would if I could. Currently getting a
"Broadband Fault Checker temporarily unavailable".
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Seasoned Pro
Posts: 780
Thanks: 250
Fixes: 2
Registered: ‎11-04-2017

Re: Profile speed dropped

@BD @Mads @Gandalf I'm really impressed by you staff guys (sorry if I missed any of you). Thumbs_Up