Profile speed dropped
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Profile speed dropped
04-10-2019 3:16 PM
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Hi, my download speed was 37 mbps down and 9 up but it dropped to 20.5 mbps yesterday. I noticed that my profile download speed in my Plusnet account is 21 mbps so could someone put it back up to 40 please.
Re: Profile speed dropped
04-10-2019 3:30 PM - edited 04-10-2019 3:33 PM
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Yes, mine is very poor also atm ....download 20.11mbps although upload is fine 9.22mbps
Likewise, could mine be restored also. 🙂
Re: Profile speed dropped
04-10-2019 3:39 PM
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Re: Profile speed dropped
04-10-2019 9:27 PM
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Hi @topfisher, thanks for your post.
On checking your line, I could see the connection profile stuck at 21800, which would tally with the speed you're seeing. I've amended this for you now and you should notice an improvement over the next few hours.
@Av365 - Yours doesn't look to be the same issue. I'm running further tests now and will update as soon as I'm able.
Re: Profile speed dropped
04-10-2019 9:51 PM - edited 04-10-2019 9:52 PM
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HI @Av365, thanks for your patience.
On testing the line, I can see the below:
GEA Test Detail | |||
Circuit ID | NA | Service ID | EDIT/REMOVED BBEU |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 21.9 Mbps | ||||
Upstream Speed | 5.2 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 1069.7 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Reasonable | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External | ||||
Profile Name | 0.128M-40M Downstream 4dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-09-21T21:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 22.3 Mbps | 26.6 Mbps | 23.6 Mbps |
Up Stream Line Rate | 4.9 Mbps | 5.3 Mbps | 5.2 Mbps |
Up Time | 865.0 Sec | 900.0 Sec | 899.6 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-10-04T20:22:26Z | 2019-10-04T20:37:26Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
As we're not showing any sort of issue with the line (the SNR is a little low, potentially), we'd ideally want to do a spot of troubleshooting so that we can begin ruling things out.
Firstly - can you confirm whether the issue is just seen via wireless, or is it also present via your wired Ethernet connections? If wired, can you please reply with a wired speed test screen shot?
Re: Profile speed dropped
05-10-2019 6:24 PM
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The same here
Hi, my download speed was 32 mbps down and 7 up but it dropped to 20.0 mbps . I noticed that my profile download speed in my Plusnet account is 22 mbps so could someone put it back up to 40 please.
Re: Profile speed dropped
06-10-2019 5:35 PM
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Thanks for getting back to us @smilers63
We'll reply to your own topic shortly.
Re: Profile speed dropped
07-10-2019 5:09 PM
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Wired RJ45 direct to Plusnet Hub
Re: Profile speed dropped
07-10-2019 7:50 PM
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Hi @Av365, thanks for getting back to us. Your wired speed test certainly looks to be lower than we'd expect as the estimates for your line are 21-34Mbps download. I'd advise then to get the router into the optimal set-up which will rule a number of internal factors out and this can be done by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the speed issues stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If you could please let us know how a wired speed test is looking in this set-up this will determine the next step we take from here. (Please keep in mind that no other devices or applications should be heavily using the connection at the time of testing as this may incorrectly skew the results. Let us know how it goes.
Re: Profile speed dropped
07-10-2019 7:54 PM - edited 07-10-2019 7:57 PM
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NB Also at time of contract sign up the MINIMUM GUARANTEED SPEED was stated as 25.1MB +/- 1MB
I do appear to have a throttling back issue imo
Re: Profile speed dropped
08-10-2019 9:35 AM
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Hi @smilersAv365,
Thank you for confirming that. I've had a a look at when you signed up for fibre broadband with us and I can see that the estimated speed was as follows:
Download: 29 - 40Mb
Upload: 5 - 7Mb
Minimum Guaranteed Speed: 25.1Mb
It appears that our suppliers have since updated the line's speed estimate and it now shows as 21 - 34Mb on their system. As you agreed to sign up to us when you were told that your minimum guaranteed speed would be 25.1mbps, we will try and get your line up to that speed and would have the option to leave without penalty if our suppliers confirm that they're unable to resolve this.
Please can you connect the router to the test socket, as per the instructions from @BD, and let us know how you get on?
Re: Profile speed dropped
08-10-2019 8:32 PM
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When my original contract was taken with Pn I had a speed of 38Maps,but with every ongoing contract is getting reduced.
Router has been run for several days through the test socket with no improvement.
Re: Profile speed dropped
09-10-2019 11:48 AM
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Hi @smilers63,
I have updated the fault for you. Please click here to view my response.
Thank you for your patience.
Re: Profile speed dropped
09-10-2019 3:41 PM
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EmilyD,
Thank you for your reply, I can confirm the details you noted at time of signup are indeed correct. Unfortunately I have just tested the connection speed and is now even lower. See image.
Regards
Re: Profile speed dropped
09-10-2019 4:37 PM
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