cancel
Showing results for 
Search instead for 
Did you mean: 

Profile reset

Grafter
Posts: 27
Thanks: 1
Registered: ‎18-12-2009

Profile reset

Hi,

 

Please can reset my profile.  We had quite a few dropped connections two weeks ago when the weather was bad which has reduced my profile from 40mb to 35mb.  Since then the connection has been stable and it was also stable at 40mb for over a year.

 

I know it doesn't seem than much has changed but it does make a difference when you are working from home.

 

Thanks,

Dave

3 REPLIES 3
Grafter
Posts: 27
Thanks: 1
Registered: ‎18-12-2009

Re: Profile reset

Just rebooted my router as it's been stable for 7 days - attached updated stats.

Seasoned Champion
Posts: 1,331
Thanks: 587
Fixes: 29
Registered: ‎07-07-2009

Re: Profile reset

@Bustermagic1  Your line has been banded at a fixed speed of 35Mbps by the Openreach DLM system. You need to ask Plusnet to request a DLM reset. It is difficult to get any response from Plusnet at present, particularly regarding speed faults.

You could try raising a fault ticket with this link

https://faults.plus.net/ 

 

 

Grafter
Posts: 27
Thanks: 1
Registered: ‎18-12-2009

Re: Profile reset

@RealAleMadrid Thank you for the reply.  I will give this a go 😊